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Hi, is it possible to collect the tech report data right after the issue reproduced and post the report's ID here?
You can restore your VM from the backup (when SmartGuard is enabled ) as you do it usually. It already has your previous snapshots. You will have...
Hello, please provide us with the old email address and your new/personal one.
Hello, p,ease check this KB article in order to remove your Parallels Account.
There are a lot of workaround/ and reports about this El Capitan issue. Did you try this?
Just one another question: Are you enable detailed logging? Did you remove logs files?
Hello, please sorry fir the delay. Could you create a tech report and reply us back with the report's ID number. Please generate report right...
Hello, please provide us with your license, email addresses (old and new). Please reply us back via the private message.
Hello, could you please collect crash logs from inside guest. If you cannot boot, try recovery mode or mount disks to another macOS guest and try...
Hello, you can check this KB article about the Time Machine for more info. And this link about the restoring backup. Please let us know if you...
Hello, did you shut your VM down completely or just suspended it? If you shut down your VM and then start it, does the network works normally?
Sure, please check this blog article for more info about submitting a ticket.
Hello, Thank you for sharing your feedback. Parallels Engineering Team are working on the resolution of this issue. Once we get any news we will...
Hi, what is your Parallels Desktop version? Are you using the latest build?
Hello, did you check this blog article? Please let us know if it's not that case.
Hi, could you collect the tech report once the issue reproduced please? Also please post the report's ID here.
Hello guys, this issue is currently under investigation with the Parallels Engineering Team. Once we get any updates from them we will contact...
Hello, did you check and try to perform instructions from this KB article
Hello, Parallels Desktop 15 has Floppy disk at the external drives menu and at the Boot Order settings, but Parallels no longer supports Windows...
Hello, the latest Parallels Toolbox version is 3.9. (please let us know if it's not that case)
