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  1. Maria@Parallels
    Post

    Unable to Activate. "This license has reached its activation limit and can no longer..."

    Hi, we've reset your key. Please check the issue and let us know the results.
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Licensing and Activation
  2. Maria@Parallels
    Post

    WARNING: Upgrade from PD 15 to 16 can crash your Mac like it did to my MBP

    Hi, we've found your ticket. One of our engineers will contact you soon. If you have any questions please let us know.
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Installation and Configuration of Parallels Desktop
  3. Maria@Parallels
    Post

    Trying to reactivate Tools; won't take my key

    Hello, we've checked your account and found that you've got Parallels Toolbox as a bonus software with Parallels Desktop. With a perpetual...
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Parallels Toolbox for Windows
  4. Maria@Parallels
    Post

    Leaving Parallels

    Hello, I've found your ticket. And we've asked you for the remote session. If you decided to continue investigation please let us know. We will be...
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Installation and Configuration of Parallels Desktop
  5. Maria@Parallels
    Post

    "You need to sign in as an administrator, but there aren't any administrator accounts on this PC"

    Hello, did you try instructions from this article?
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Installation and Configuration of Parallels Desktop
  6. Maria@Parallels
    Post

    Parallels 16 - Snapshots Broken

    Hello, could you provide us with more details please? (Step-by-steps instructions in order to reproduce the issue on our side) Also please collect...
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Installation and Configuration of Parallels Desktop
  7. Maria@Parallels
    Post

    Parallels 16 upgrade issues - multiple problems, dont upgrade!

    Hi, thanks a lot for the provided info. We've also received your email. We will check it and investigate with the Parallels Engineering Team
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Installation and Configuration of Parallels Desktop
  8. Maria@Parallels
    Post

    Serious issues after updating to latest Version 16.0.0 (48916)

    Hi, could you collect the tech report right after the issue reoccurs and post the report's ID here.
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Installation and Configuration of Parallels Desktop
  9. Maria@Parallels
    Post

    Parallels Desktop 16 still won't start on macOS Big Sur Public Beta 4

    Hi, could you collect the tech report data when the issue reproduced and post the report's ID here.
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Installation and Configuration of Parallels Desktop
  10. Maria@Parallels
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hi, do you have any previous Parallels Desktop key? If no, please provide us with your purchase order number to initiate a refund.
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Licensing and Activation
  11. Maria@Parallels
    Post

    "Your Product Activation Key Reached Its Activation Limit..."

    Hi, we've reset your Parallels Desktop license key, please check the issue.
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Installation and Configuration of Parallels Desktop
  12. Maria@Parallels
    Post

    High cpu usage due to bsdtar process

    Hi, did you get the bsdtar process issue after Parallels Desktop start? What is your Parallels Toolbox version?
    Post by: Maria@Parallels, Aug 17, 2020 in forum: General Questions
  13. Maria@Parallels
    Post

    Parallels desktop 11: "You have reached the maximum number of activations available"

    Hi, we've made some changes, please check the issue.
    Post by: Maria@Parallels, Aug 17, 2020 in forum: General Questions
  14. Maria@Parallels
    Post

    mouse disappears when I open parallels windows

    Hi, did you reinstall Parallels Tools and restart the VM then?
    Post by: Maria@Parallels, Aug 17, 2020 in forum: General Questions
  15. Maria@Parallels
    Post

    Mouse Not Showing/Working in Windows 10

    Hi, what is your Parallels Desktop version?
    Post by: Maria@Parallels, Aug 17, 2020 in forum: General Questions
  16. Maria@Parallels
    Post

    Mouse Not Showing/Working in Windows 10

    Hi, what is your macOS version?
    Post by: Maria@Parallels, Aug 17, 2020 in forum: General Questions
  17. Maria@Parallels
    Post

    No sound on Windows Bootcamp on external Drive

    Hi, could you collect the tech report once the issue reproduced and post the report's ID here?
    Post by: Maria@Parallels, Aug 17, 2020 in forum: General Questions
  18. Maria@Parallels
    Post

    No sound at Catalina 10.15.2! (Parallels Desktop 15.1.2 for Mac)

    Hello, please provide us with more details. Screenshots of Activity monitor and Task manager will be helpful. Looking forward to your reply.
    Post by: Maria@Parallels, Aug 17, 2020 in forum: General Questions
  19. Maria@Parallels
    Post

    Please add support for Trackpad in Windows 10

    Hello, please let s know what action did you use to do in Windows 10 with three finger swipe? Also please collect the tech report (right after the...
    Post by: Maria@Parallels, Aug 17, 2020 in forum: Parallels Desktop for Mac Feature Suggestions
  20. Maria@Parallels
    Post

    Do Not Buy Parallels 16 for Big Sur Testing

    Hi, please sorry for the inconvenience. Just replied you here. Please let us know if you have any additional questions.
    Post by: Maria@Parallels, Aug 16, 2020 in forum: Installation and Configuration of Parallels Desktop
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