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Hello, could you please provide us with the detailed issue description? Screenshots will be very helpful. Looking forward to your reply.
Thanks you for sharing your results. Please let us know if you have any additional questions.
Hello, the mounter option has been disabled in Parallels Desktop 16. As a possible solution you can add your hard drive as a second drive to...
Hello, we've reset your license key, please check the issue and let us know if you have any additional questions.
Hello, would you like to have sound on your VM side? Disabling sound output doesn't work for you, right?
What about internal Windows 10 screensaver settings? Could you please check it and share with us?
Hi, please sorry for the delay in response. According to our system your order 181670925 has been refunded 01/10/19 Please let us know if you have...
Hello Ian, please check this KB article for more information.
Hello, did you reinstall Parallels Tools and check the issue?
Hi, please check your inbox.
Parallels Engineering Team are continually working on feature requests that are escalated from our Support Team; however do not share an ETA for...
Hello, what is your Parallels Desktop and macOS version?
Hello, could you please collect the tech report once the issue reproduced and post the report's ID here?
Hello, could you please share with us your keyboard layouts from your VM and Mac side? (If you decide to investigate and resolve the issue please...
Hello, please check this article for more information and let us know if it's not that case.
Hello, sorry for the delay in response. Could you please test the same behavior with Parallels Desktop 16 (during 14 days trial period) and let us...
Hello, could you please share with us names of your games in order to test it on our test environments.
Hello guys, is it possible to create a short video of the issue?
Please reply us back via the private message. We need you license key for the further investigation but we cannot share your license in public.
Hello, could you please share the name and version of your 3-d application. Also could you collect the tech report data right after the issue...
