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  1. Maria@Parallels
    Post

    Parallels 15 Crashing Mac..

    Hello guys, did you test it with the latest Parallels Desktop 16 build? (16.1.0)
    Post by: Maria@Parallels, Nov 4, 2020 in forum: Installation and Configuration of Parallels Desktop
  2. Maria@Parallels
    Post

    DirectX 11 feature level requirement for Unreal Engine

    Hi, please update your Parallels Desktop 15 to the latest build 15.1.5 and let us know how does it work
    Post by: Maria@Parallels, Nov 4, 2020 in forum: Installation and Configuration of Parallels Desktop
  3. Maria@Parallels
    Post

    I can't activate Parallels Desktop

    Hi, we did some changes, please try again and let us know the results.
    Post by: Maria@Parallels, Nov 4, 2020 in forum: Installation and Configuration of Parallels Desktop
  4. Maria@Parallels
    Post

    I can't use my subscription It does not recognize my purchase and I do not know what my subscription

    Thanks a lot for sharing it with us and please let us know if you have any additional questions about Parallels Desktop.
    Post by: Maria@Parallels, Nov 4, 2020 in forum: Installation and Configuration of Parallels Desktop
  5. Maria@Parallels
    Post

    Error Message: "Unable to edit the hard disk properties because it has one or more snapshots."

    Hi, could you please share a screenshot of the issue? Also what is your Parallels Desktop version?
    Post by: Maria@Parallels, Nov 4, 2020 in forum: Installation and Configuration of Parallels Desktop
  6. Maria@Parallels
    Post

    Unable to activate Parallels 11 Desktop on new computer

    Hello, we've reset your key, please check the issue and let us know how does it work for
    Post by: Maria@Parallels, Nov 4, 2020 in forum: Installation and Configuration of Parallels Desktop
  7. Maria@Parallels
    Post

    Can't activate parallels toolbox.

    Hello, please reply us back via the private message and provide us with the detailed issue description.
    Post by: Maria@Parallels, Nov 3, 2020 in forum: Parallels Toolbox for Mac
  8. Maria@Parallels
    Post

    Can't activate parallels toolbox.

    Hello, could you please reply us back with your Parallels Toolbox license key? (please check your inbox and reply)
    Post by: Maria@Parallels, Nov 2, 2020 in forum: Parallels Toolbox for Mac
  9. Maria@Parallels
    Post

    Password

    Hello, please check your inbox for more information.
    Post by: Maria@Parallels, Nov 2, 2020 in forum: Installation and Configuration of Parallels Desktop
  10. Maria@Parallels
    Post

    I can't use my subscription It does not recognize my purchase and I do not know what my subscription

    Hello, we've received your reply. Did you try to logout and login into your Apple ID?
    Post by: Maria@Parallels, Oct 30, 2020 in forum: Installation and Configuration of Parallels Desktop
  11. Maria@Parallels
    Post

    Parallels Desktop 16 still won't start on macOS Big Sur Public Beta 4

    Hi, could you please choose Apple HV at the VM configuration, then reproduce the issue and collect new tech report. Looking forward to your reply...
    Post by: Maria@Parallels, Oct 30, 2020 in forum: Installation and Configuration of Parallels Desktop
  12. Maria@Parallels
    Post

    Newly updated 16 lost connection to Mac file system

    Hi, we've received your reply: It did reinstall Parallels Tools when update, but appeared unsuccessful. I had to remove previous Ubuntu...
    Post by: Maria@Parallels, Oct 29, 2020 in forum: Installation and Configuration of Parallels Desktop
  13. Maria@Parallels
    Post

    Games stuttering in Parallels 16

    Dear Stevie, Thank you for your reply and provided information. We've forwarded it to the Parallels Engineering Team for the testing and further...
    Post by: Maria@Parallels, Oct 29, 2020 in forum: Windows Virtual Machine
  14. Maria@Parallels
    Post

    Unable to start Parallels services after upgrading to 16.1.0.

    Hello, did you try the workaround from @MichaelF27 ? Also we would like to inform you that we've escalated this case to the Parallels Engineering...
    Post by: Maria@Parallels, Oct 29, 2020 in forum: Installation and Configuration of Parallels Desktop
  15. Maria@Parallels
    Post

    Still over 100% CPU Usage . . . HELP

    Hello, did you test it with the latest Parallels Desktop build 16.1.0? Did you get the same behavior?
    Post by: Maria@Parallels, Oct 29, 2020 in forum: Installation and Configuration of Parallels Desktop
  16. Maria@Parallels
    Post

    Scanning and repairing drive (C): 100% complete

    Hello, you can try to create an empty VM and add your hard drive to it. BTW what is your VM size?
    Post by: Maria@Parallels, Oct 29, 2020 in forum: Parallels Desktop for Mac
  17. Maria@Parallels
    Post

    Windows 10 Archive can't be unarchived

    Thanks a lot for sharing your experience with us. Please let us know what we can do for you in the future.
    Post by: Maria@Parallels, Oct 29, 2020 in forum: Windows Virtual Machine
  18. Maria@Parallels
    Post

    Distorted Sounds in Windows

    Hello, what is your Parallels Desktop version?
    Post by: Maria@Parallels, Oct 29, 2020 in forum: Windows Virtual Machine
  19. Maria@Parallels
    Post

    Won't let me play games after update

    Hello, could you please provide us with the game name and version. Also screenshot of the error message will be very helpful.
    Post by: Maria@Parallels, Oct 29, 2020 in forum: Windows Virtual Machine
  20. Maria@Parallels
    Post

    Création d'un fichier PDF

    Hello, are you using Parallels Desktop? or any other Parallels application?
    Post by: Maria@Parallels, Oct 29, 2020 in forum: Windows Virtual Machine
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