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Hello, could you share with us a screenshot of the issue please?
Hello, we need a bit more information from you. 1 Your Parallels Desktop license key 2. Old email address 3. New email address (where you would...
Hello, what is your Parallels Desktop and macOS version? Did you try to reset your VM?
Thank you for your reply. It looks like a know issue and Parallels Engineering Team are working on the resolution. Could you collect the tech...
Hi, did you check this KB article?
Hello, please check this out and let us know if it's not that case.
Thank you for your reply. Do you have a .pvm file on your Mac?
Hello, your order has been refunded. You will received funds during the next 5-7 days. Please let us know if you have any additional questions.
Hello, please check your inbox for more info.
Hello, you can check this out for more information about the Parallels Desktop and macOS compatibility.
Did you restart your Windows after that?
Hello, we've received your reply, license key and email address. License key associated with bin*-zhang@q*.com Do you have any purchase documents?
Hi, please provide us with your purchase order number. Looking forward to your reply.
Hello, did you reinstall Parallels Tools and check the issue?
Hello, please provide us with your Parallels Desktop and macOS version?
Thank you for your reply, please let us know if you have any additional questions.
Hello, you can check this KB article for more information about the difference between the Standard and Pro versions.
Hi, if you didn't use Parallels Desktop before (full version, not a trial) you need to purchase full license key (not an upgrade). In this case we...
Please sorry my bad, and use this link in order to create tech report.
Hello, did you download the Mojave OS image file? What is it's size?
