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Hello, please subscribe on this Parallels blog article to get more information about the Parallels Desktop and M1 chip.
Hello, could you collect the tech report please once the issue reoccurs. We need a bit more technical data to investigate the issue further....
Hello, please sorry for the delay in response and let us know how can we help you.
Hello, you can purchase Parallels Desktop Pro subscription and upgrade your Standard version to Pro, but please note that your Parallels Desktop...
Hello, unfortunately we haven't received any technical report from the latest Parallels Desktop version, but we need it to find the root cause of...
Hello, could you update your Parallels Desktop version to the latest build 16.1.1. please and check the issue?
Hello, Parallels Desktop doesn't support DirectX 12 yet You can check this blog article for more information about the Parallels Desktop 16...
Hello, did you check this KB article?
Hello, could check the same behavior with the newest Parallels Desktop update - 16.1.1. please and provide us with any results
Hello, how much CPU did you give to your Windows VM?
Hello, did you connect your scanner to your Windows VM directly? Also did you install your scanner drivers on the Windows side? What is your...
Hi, could you please add 2 CPU and 3-4GB memory and check the issue?
Hi, did you perform any steps from this KB article?
Hello, it looks like a known issue, but without a tech report we will not be able to fund the root cause of the issue. We checked your email...
Hello, Could you collect the tech report once the issue reproduced and reply us back with the report's ID.
Hello, we would like to inform you that your order 251433951 has been refunded. You will receive funds during the next 5-7 days. In order to...
If you do not need your Parallels Account you can remove it by yourself using these steps.
Hello, could you share with us how would you like to add it to Windows please?
Hello, what are your Parallels Desktop and macOS versions? Does the issue reoccurs once you start Parallels Desktop or Windows VM or any specific...
Hello, we're sorry to hear that you're unhappy with the Parallels Desktop app and Parallels Support also. And we're here to help. Could you...
