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Hello, please sorry for the delay in response and check the issue with the latest Parallels Desktop update 16.1.2.
Hello, what is your Parallels Desktop and macOS version?
Did you update to the latest build 16.1.1.?
Hello, could you provide us with a bit more information about the issue please? What is your Parallels Desktop version? When does the issue appear?
Hi, do you have any questions? Could you provide us with more details of the issue please?
Hello, did you try to reset your VM?
Hello, are you running Parallels Toolbox? Could you provide us with the screenshot of the issue please?
Hello, could you provide us a bit more information about the issue?
Hello, did you use Parallels Desktop before? (or only used the trial version?)
Hello, did you have an issue with downloading another applications?
Hello, did you check this KB article?
Thanks a lot for your warm words! Happy Holidays!
May I ask you for a tech report? Please collect the tech data once the issue reproduced and post the report's ID here.
Could you reproduce the issue and collect the tech report right after that please?
Unfortunately we haven't any option to convert Parallels Workstation pvs file to the Parallels Desktop pvm Parallels Workstation doesn't...
What is your payment method you are using?
Hello, do you have Parallels Desktop 16 subscription?
Could you please help us to investigate it further? Please collect the detailed tech report once the issue reproduced and post the report's ID here?
Hi, replied you via the private message.
Thank you for your reply. Please try once again (just made some changes with your key)