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Hello, thank you for your feedback. We will share your request with Parallels Engineering Team. Thank you once again for your cooperation.
Hello, you can purchase Parallels Desktop 16 upgrade and choose Parallels Desktop Pro.
If you need to upgrade from Standard to Pro version please read this Parallels blog article.
Hello, please see the difference between Parallels Desktop Standard version and Parallels Desktop for App Store Edition here. More information...
Is it working OK now?
Hello, could you reply us back with your license key via the private message please?
Hi, please check this KB article
Hello, could you collect the tech report once the issue reoccurs and post the report's ID here please?
Are you running Parallels Desktop 12 on macOS Catalina?
Hello, could you check the same behavior with the latest Parallels Desktop build 16.1.3 and provide us with the results please.
Parallels Tools and Parallels Toolbox are different. Parallels Tools is a Parallels Desktop component. Please check this link and reinstall...
Hi, what is your Parallels Desktop version?
Hello, are you running the latest Parallels Desktop version? Could you provide us with the screenshot of the issue please?
Could you share your w/a here please?
NP, please let us know if you have any additional questions.
Hello, please check your inbox for more information
Hello, unfortunately we haven't an option to upgrade from subscription to permanent license. You need to purchase permanent Parallels Desktop...
Hello, we've made some changes of your Parallels Desktop 11 license key. Please check the issue.