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Hello, could you reply us back via the private message please?
Thanks a lot for your reply. please choose the window mode at the "Start up view" and check the issue.
Hello, we've checked your account and found permanent Parallels Desktop license. Unfortunately you cannot activate new version with the previous...
Hi, did you get any specific error message?
Hello, we've made some changes, please check the issue.
Hello, could you provide us with your purchase order please?
Hello, did you check the performance with default settings?
Hello, did you check your internet connection?
Hello, could you check the virtual machine settings please? Please take a screenshot of Options > Startup and Shutdown > Startup View and share it...
Hello guys, This issue is under investigation with Parallels Engineering Team and we are working on it. Could you collect the tech report once...
Hello guys, could you reproduce the issue and collect the tech report right after that please? Also please share the report's ID here.
Hello, could you collect the tech report once the issue reproduced please and post the report's ID here?
Hello, guys, what is your Parallels Toolbox version? Could you share the link of the video please? Also the technical data will be very helpful,...
Hello, what is your Parallels Toolbox version? Could you share the link of the video please? Also the technical data will be very helpful, please...
Hi, we've made some changes with your key, please check the issue and let us know the results.
It looks like you purchase an upgrade instead of full version. Could you provide us with your license key for checking please?
Hello, are you running the latest Parallels Desktop version?
Hi, please check this KB article for more information about Parallels Desktop upgrade. If you have any additional questions please let us know.
Did you get any specific error message?
