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  1. Maria@Parallels
    Post

    Suscription renewal

    Hi, could you provide us with your purchase order number please?
    Post by: Maria@Parallels, Jul 7, 2021 in forum: General Questions
  2. Maria@Parallels
    Post

    Can't activate Windows 10

    Thanks a lot for sharing your results with us. If you have any additional questions please let us know.
    Post by: Maria@Parallels, Jul 7, 2021 in forum: Windows Virtual Machine
  3. Maria@Parallels
    Post

    Can't activate Windows 10

    Hi, could you provide us with the screenshot of the issue (in the issue still persists)
    Post by: Maria@Parallels, Jul 7, 2021 in forum: Windows Virtual Machine
  4. Maria@Parallels
    Post

    Charged without active subscription

    Hi, please provide us with your purchase order number.
    Post by: Maria@Parallels, Jul 7, 2021 in forum: General Questions
  5. Maria@Parallels
    Post

    Crashes 10+ times a day

    Hi, could you collect the technical report and share the report's ID here please?
    Post by: Maria@Parallels, Jul 7, 2021 in forum: General Questions
  6. Maria@Parallels
    Post

    Error PRL_ERR_KEXT_LOADING when trying to start a vm

    Hi, thanks a lot for the provided information. Parallels Engineering Team are currently working on the issue resolution. Once we get any updates...
    Post by: Maria@Parallels, Jul 7, 2021 in forum: General Questions
  7. Maria@Parallels
    Post

    "Error creating enfused engine"

    Hi, please sorry for the delay in response and a thanks a lot for sharing your results here.
    Post by: Maria@Parallels, Jul 7, 2021 in forum: General Questions
  8. Maria@Parallels
    Post

    Ram issue

    Hi, could you collect the tech report once the issue reoccurs please?
    Post by: Maria@Parallels, Jul 7, 2021 in forum: General Questions
  9. Maria@Parallels
    Post

    PAYMENT NOT AUTHORIZED???????

    Hi, do you have a purchase order number? Could you share it with us please?
    Post by: Maria@Parallels, Jul 7, 2021 in forum: Licensing and Activation
  10. Maria@Parallels
    Post

    Support Issues

    Thanks a lot for the provided information. It looks like the issue you've reported has been forwarded to the Parallels Engineering Team. Once we...
    Post by: Maria@Parallels, Jul 7, 2021 in forum: General Questions
  11. Maria@Parallels
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hi, we've checked your email address muham***umair*******[email protected] and unfortunately didn't find and purchase order associated with it. If you...
    Post by: Maria@Parallels, Jul 7, 2021 in forum: Licensing and Activation
  12. Maria@Parallels
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hi, it looks like your order has been already refunded, you will receive funds during the next 5-7 days. If you have any additional questions...
    Post by: Maria@Parallels, Jul 7, 2021 in forum: Licensing and Activation
  13. Maria@Parallels
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hi, your order has been refunded. Please let us know wif you have any additional question
    Post by: Maria@Parallels, Jul 7, 2021 in forum: Licensing and Activation
  14. Maria@Parallels
    Post

    Non-system disk error or disk error

    Hello, it looks like a known issue and the Parallels Engineering Team is working on the resolution. For more information could you provide us with...
    Post by: Maria@Parallels, Jul 7, 2021 in forum: Installation and Configuration
  15. Maria@Parallels
    Post

    merge two accounts with licenses

    Hello, could you share with us your licenses via the private message please?
    Post by: Maria@Parallels, Jul 6, 2021 in forum: General Questions
  16. Maria@Parallels
    Post

    Ram issue

    Hi, did you try to play with virtual machine RAM settings? Could you resend us your screenshot please? (cannot see the current one)
    Post by: Maria@Parallels, Jul 2, 2021 in forum: General Questions
  17. Maria@Parallels
    Post

    Alert about extension

    Did you try to restart your Mac and reinstall Parallels Desktop? Did you get only this notification?
    Post by: Maria@Parallels, Jul 2, 2021 in forum: Installation and Configuration of Parallels Desktop
  18. Maria@Parallels
    Post

    Fullscreen for games, can't close notification

    Hi, did you test it with the Parallels Desktop 16? Could you collect the tech report once the issue reoccurs please?
    Post by: Maria@Parallels, Jul 2, 2021 in forum: Installation and Configuration of Parallels Desktop
  19. Maria@Parallels
    Post

    Support..or NOT

    Hello, is it possible to share the screenshot with information about the 3 licenses (license for 2 Mac)?
    Post by: Maria@Parallels, Jul 2, 2021 in forum: Installation and Configuration of Parallels Desktop
  20. Maria@Parallels
    Post

    Support Issues

    Hello, please accept our apologize for the delay in response. Could you share the detailed issue description here please? We will be glad to help.
    Post by: Maria@Parallels, Jul 2, 2021 in forum: General Questions
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