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Thank you for the clarification, David. Can you please connect all the devices (your usual setup) to the Mac and post an information from USB tab...
Hi Thomas, this output is usual, I have the same on my Mac, but the screenshots are saved on the Desktop successfully. To specify any desired...
Thank you for the report, David. In the report we see that there are multiple USB devices connected to the Mac. You're using a USB hub, right?...
@PragmaticPraxis, let's discuss our further steps in private messages.
Hi @ThomasK7, please note the time when this behavior happens next time and send us a tech report mentioning the timings (Help > Send Technical...
Hi @KrisJ1, thank you very much for the detailed troubleshooting details and especially for the video. Indeed, our Technical Support suggested to...
Hi @ForrestC1, Please give me more details on your use case and send us a technical report after reproducing the behavior. I've raised the...
I see, okay. Please let me know if doing parts 1&2 did any good.
@PragmaticPraxis, I am truly sorry to for you having such experience with our product. Can you give us a chance to troubleshoot your performance...
Thank you for this detailed information, Rod. Would it be possible to arrange a remote session with one of our secondline support engineer? Is...
Thank you for this detailed information, Rod. Would it be possible to arrange a remote session with one of our secondline support engineers? Is...
Hi @JuhaT, frankly, any devices which demand real-time data processing are not fully supported in a virtual environment, due to the fact that...
David, please send us a tech report via Help menu > Send Technical Data... Please post the report ID here.
Hi @SterlingG, RDRAND is officially supported, while RDSEED is not. If you give me the details about the task you want to perform, I try to give...
Gentlemen, My apologies for the delay in the investigation. @PragmaticPraxis, according to the technical report your virtual machine is located...
Hi @CesarC1, for the beginning please send a technical report via Help > 'Send Technical Data...' once you get the activation error.
Hi Michael, I have replied to you in personal messages with the instructions to fix this.
Hi @RodB, thank you very much for your reports. I have looked through our logs but couldn't find any errors, though I have a hunch: 1. Mac logs...
Thank you, @RichardP10, @ChenS1. Sent you both instructions to collect dumps and with upload locations.
Hi @FloLen, can you please also send us a technical data report? Via Help menu > Send Technical Data... Please post the report ID here.
