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  1. Dmitry Geynisman
    Post

    Multiple Sound Output Devices?

    Hi @The Azza, great idea! Let's start with updating to a brand-new Parallels Desktop 14 for Mac version. I've checked that you're a Pro...
    Post by: Dmitry Geynisman, Aug 21, 2018 in forum: Installation and Configuration of Parallels Desktop
  2. Dmitry Geynisman
    Post

    Have some support for you users

    Hi @ArnaudD1, can you please share a link/screenshot of your requests? Or simply let me know how can we help you here.
    Post by: Dmitry Geynisman, Aug 21, 2018 in forum: General Questions
  3. Dmitry Geynisman
    Post

    Video Converter no longer converts ASF files

    Hi @GeorgeS16, please upload the file here: http://fe.parallels.com/36f312237a746b6a46048094316ea9ef/ Here are the instructions:...
    Post by: Dmitry Geynisman, Jul 24, 2018 in forum: Parallels Toolbox for Mac
  4. Dmitry Geynisman
    Post

    Why does Parallels take up so much disk space?

    Hello @VigneshE, looks like your Windows 10 occupies a hundred of GBs. Please open your Windows virtual machine and see what files take this space...
    Post by: Dmitry Geynisman, Jul 19, 2018 in forum: General Questions
  5. Dmitry Geynisman
    Post

    how to improve battery life macOS Sierra and Windows 10 (Parallels 13 Pro)

    Guys please see my post...
    Post by: Dmitry Geynisman, Jul 12, 2018 in forum: Windows Virtual Machine
  6. Dmitry Geynisman
    Post

    Just bought 3 Parallels 13 licenses for $210, but missing a bunch of the tools

    Hi @DennisV2, please accept our apologies for this mess. I have sent you a personal message with the details.
    Post by: Dmitry Geynisman, Jul 12, 2018 in forum: Parallels Toolbox for Mac
  7. Dmitry Geynisman
    Post

    Having a permanent subscription but can´t activate on new computer

    Hi @JosephC6, please try activating Parallels Toolbox with the key *****-*****-*****-*****-4NED9X, let me know if it works. If not, please send us...
    Post by: Dmitry Geynisman, Jul 6, 2018 in forum: Parallels Toolbox for Mac
  8. Dmitry Geynisman
    Post

    Resize Pictures Subscription Error

    Hi @RichardP12, you have a permanent license for Parallels Desktop (and Parallels Toolbox), which does not include new product features when they...
    Post by: Dmitry Geynisman, Jul 5, 2018 in forum: Parallels Toolbox for Mac
  9. Dmitry Geynisman
    Post

    Having a permanent subscription but can´t activate on new computer

    Hi @ThomasH8, so you cannot activate Parallels Toolbox on a new computer using your permanent license key, right? What's the version of Parallels...
    Post by: Dmitry Geynisman, Jul 2, 2018 in forum: Parallels Toolbox for Mac
  10. Dmitry Geynisman
    Post

    Can I unplug external SSD where the vm image is in after I pause the VM?

    @Sathiya@Parallels is being very precautious, I would say that there is a chance to lose Windows boot state but not so high. You can use Suspend...
    Post by: Dmitry Geynisman, Jun 22, 2018 in forum: Windows Virtual Machine
  11. Dmitry Geynisman
    Post

    macOS 10.14 Mojave Beta

    Hi @jvh, please see this thread about macOS 10.14 Mojave: https://forum.parallels.com/threads/support-for-macos-10-14-mojave.344703/
    Post by: Dmitry Geynisman, Jun 22, 2018 in forum: macOS Virtual Machine
  12. Dmitry Geynisman
    Post

    Support for macOS 10.14 Mojave

    Guys, we have released a hotfix for Parallels Desktop 13 version 13.3.2 which resolves graphics driver issue with macOS 10.14 Mojave virtual...
    Post by: Dmitry Geynisman, Jun 21, 2018 in forum: macOS Virtual Machine
  13. Dmitry Geynisman
    Post

    Windows 10 VM pauses periodically, ignores mouse/keyboard

    Yes you can download version 13.3.0 here: https://goo.gl/RcHQ5Y Let me know the results please.
    Post by: Dmitry Geynisman, Jun 20, 2018 in forum: Windows Virtual Machine
  14. Dmitry Geynisman
    Post

    Windows 10 VM pauses periodically, ignores mouse/keyboard

    Thank you for the update @RodB, sorry if I'm not responding to every message, but rest assured that I read them.
    Post by: Dmitry Geynisman, Jun 19, 2018 in forum: Windows Virtual Machine
  15. Dmitry Geynisman
    Post

    The virtual machine processor was reset by the operating system.

    Hi @JohnB41, this is not a single error that can be fix in Parallels Desktop, this error message is shown when Windows decides to reset its...
    Post by: Dmitry Geynisman, Jun 18, 2018 in forum: Windows Virtual Machine
  16. Dmitry Geynisman
    Post

    Snapshot deletion painfully slow

    Right-click on a first snapshot and select 'Delete Snapshot and Its Subsequent Snapshots': [ATTACH] If VMs are on a USB drive, please give it...
    Post by: Dmitry Geynisman, Jun 15, 2018 in forum: macOS Virtual Machine
  17. Dmitry Geynisman
    Post

    Snapshot deletion painfully slow

    The time needed for snapshot deletion depends on Mac's hard disk performance and the amount of data that needs to be synchronized between the...
    Post by: Dmitry Geynisman, Jun 15, 2018 in forum: macOS Virtual Machine
  18. Dmitry Geynisman
    Post

    Support for macOS 10.14 Mojave

    Can't tell you any ETA, unfortunately, but I will let you know here in the thread when it's released.
    Post by: Dmitry Geynisman, Jun 15, 2018 in forum: macOS Virtual Machine
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