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To aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help...
Hello Allen, To aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the...
Hi lineveS, Thank you for your patience. Please be informed that we have run tests on this issue on different Mac computers but have been unable...
Hi austenL, I presume you were previously using an Intel-based Mac computer and your new Mac is Silicon based e.g M1,M2 If so, unfortunately, due...
Hi ots, We have made the required changes and you should be able to make use of your license now.
Hello YeahNah, Kindly provide us with the email address linked to the purchase in question.
Hello Brad, Thank you for your interest. Please be informed that we have created a ticket with ID 4622758 to communicate with you regarding your...
Hello Yury, Please be informed that we have made the required changes on our end and you may now make use of your license key.
Hello Mohammad, We are unable to find any subscriptions linked to your email address. To aid us in resolving this issue, share with us the...
Hi ItN, To aid in resolving this issue, kindly share with us the Cleverbridge transaction number present on your invoice.
Hi BenediktN2, We have made the neccessary changes
Hello yskm, To aid us in troubleshooting this issue further, please perform the following actions: 1. Reproduce the issue. 2. Please collect a...
Hello Terrax, To attempt to resolve this issue, kindly perform the following actions: Please confirm to us if you have any VPN or antivirus...
Hello Kevin, Kindly note that this was a legitimate attempt to charge you for a Parallels license. Information on our systems shows you had an...
Hi Hiroshi, Kindly be informed that the amount of vCPUs that can be allocated to a VM is dependent on the existing physical memory available.
Hi Lee, Information from our end show your license as active. Could you please confirm if it still shows as expired on your dashboard?
Hello Ralf, Unfortunately, there isn't a way to prevent a specific keystroke from being sent to your Windows virtual machine. However, you can...
Hello, To aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the Parallels icon...
Hello KHURANAF, Kindly provide us with a detailed explanation of the issues being experienced. Additionally, to aid us in troubleshooting this...
Hello Bjarne, I'm happy to answer your inquiries. 1. The subscription model is a license type that requires annual payment and provides you with...
