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Hello Fernando, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data >...
Hi, Please provide us with the output of the command to enable us troubleshoot.
Hello Kai, To aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the Parallels...
Hi, Please provide us with the first 5 characters of your license key
Additionally, Kindly confirm to us the impact of this issue. Do you experience a degradation in your Mac's performance levels when this happens?
Hi Manuj, To aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the Parallels...
Hello Allen, Indeed, it appears to require some more in-depth investigation so we have referred this issue to our Development Team. As soon as...
Hello Thomas, Thank you for the provided data. Indeed, it appears to require some more in-depth investigation so we have referred this issue to...
Hi Russ, Thank you for the provided data. Kindly perform the following steps. 1. Shut down your Virtual Machine. 2. Open Parallels Desktop...
Hello, To aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the Parallels icon...
Thank you for the provided data Lineve. Indeed, it appears to require some more in-depth investigation so we have referred this issue to our...
Hi David, Kindly confirm to us your method of connecting your iPhone to your machine. Do you connect it directly or via a dongle? Additionally,...
Hi Russ, To aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the Parallels...
Hi GihyukK, We have made the required changes on our end. Kindly try to activate your license once again on your new Mac.
Please note that a new version of Parallels Toolbox has been released (6.6.2). Kindly update your application by following the steps provided...
Hi Thomas, Please collect a Technical report for our investigation. To do this, reproduce the issue and collect a technical report (click the...
Hi lineveS, Please note that a new version of Parallels Toolbox has been released (6.6.2). Additionally, Kindly update your application by...
Hello Allen, Thank you for the provided data. Please note that a new version of Parallels Toolbox has been released (6.6.2). Kindly update your...
Hi Allen, 1. Please click on the Parallels icon displayed at the top right-hand corner of your screen. I have attached a screenshot to highlight...
Hi Naqib, Please be informed that your refund request has been submitted for processing. Refunds take five to seven business days to appear on...
