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  1. Adeboye Adeotan
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hi MarsupialG, Please provide the Cleverbridge transaction ID as well as the email address
    Post by: Adeboye Adeotan, Apr 25, 2024 in forum: Licensing and Activation
  2. Adeboye Adeotan
    Post

    Window Manager fails to snap Firefox windows

    Hello Ian, Thank you for the provided report. We required the report to analyze possible causes of the issue but would appreciate if you could...
    Post by: Adeboye Adeotan, Apr 23, 2024 in forum: Parallels Toolbox for Mac
  3. Adeboye Adeotan
    Post

    Energy Saver not following Don't Suggest tool option

    Hello, To aid our investigation, kindly reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear)...
    Post by: Adeboye Adeotan, Apr 23, 2024 in forum: Parallels Toolbox for Mac
  4. Adeboye Adeotan
    Post

    Unable to download audio or video

    Apologies for the delayed response Julian. Thank you for the provided recording. As a final confirmation, please indicate if you have a VPN or...
    Post by: Adeboye Adeotan, Apr 23, 2024 in forum: Parallels Toolbox for Mac
  5. Adeboye Adeotan
    Post

    Windows Manager won't resize Office apps, but works for others

    Hi Kevin, We have been unable to reproduce the issue. Please reproduce the issue and collect a technical report (click the Parallels Toolbox...
    Post by: Adeboye Adeotan, Apr 23, 2024 in forum: Parallels Toolbox for Mac
  6. Adeboye Adeotan
    Post

    Copy/Paste not working

    Hi Scott, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check...
    Post by: Adeboye Adeotan, Apr 18, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  7. Adeboye Adeotan
    Post

    Need Help: Cannot activation for New Mac, too

    Hi Kim, Please confirm if you are still experiencing this issue
    Post by: Adeboye Adeotan, Apr 18, 2024 in forum: Licensing and Activation
  8. Adeboye Adeotan
    Post

    Regarding subscription issues...

    Hello, Kindly share with us proof of the transaction(s) e.g a screenshot
    Post by: Adeboye Adeotan, Apr 18, 2024 in forum: Licensing and Activation
  9. Adeboye Adeotan
    Post

    What to do with my key...

    Hi Mayumi, A refund request for your purchase has been submitted for processing as you requested in your other thread
    Post by: Adeboye Adeotan, Apr 18, 2024 in forum: Licensing and Activation
  10. Adeboye Adeotan
    Post

    This license has reached its activation limit. Please help.

    Hi Martin, We have made the required changes. Kindly try again
    Post by: Adeboye Adeotan, Apr 18, 2024 in forum: Licensing and Activation
  11. Adeboye Adeotan
    Post

    This license has reached its activation limit. Please help.

    Hi Mac, We have made the required changes. Kindly try again
    Post by: Adeboye Adeotan, Apr 18, 2024 in forum: Licensing and Activation
  12. Adeboye Adeotan
    Post

    Record Screen - No sound heard during recording

    Hi Bruno, Our Development team is still working on this. As soon as we have an update, we will provide one
    Post by: Adeboye Adeotan, Apr 16, 2024 in forum: Parallels Toolbox for Mac
  13. Adeboye Adeotan
    Post

    Anritsu Line Sweep Toolbox

    Hello ZhoanK, To help us troubleshoot this issue, 1. Please collect a technical report while the issue is being reproduced (click the Parallels...
    Post by: Adeboye Adeotan, Apr 16, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  14. Adeboye Adeotan
    Post

    How many macOS guests does Parallels Desktop allow to run

    Yes you may.
    Post by: Adeboye Adeotan, Apr 10, 2024 in forum: macOS Virtual Machine
  15. Adeboye Adeotan
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hi Kennedyo, To use an upgrade key, you are required to have a key used to activate an earlier version of Parallels Desktop. Should you not...
    Post by: Adeboye Adeotan, Apr 10, 2024 in forum: Licensing and Activation
  16. Adeboye Adeotan
    Post

    parallel tool install success but drag and copy not work

    Hello zer0daysec, For us to further investigate this issue, while reproducing the issue and collect a technical report (right-click Parallels...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Linux Virtual Machine
  17. Adeboye Adeotan
    Post

    Video Artifacts Linux Ubuntu amd64

    Hello MatteoB8, For us to further investigate this issue, while reproducing the issue and collect a technical report (right-click Parallels icon...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Linux Virtual Machine
  18. Adeboye Adeotan
    Post

    Shared folders from macOS host not visible in Linux VM since updating to Sonoma 14.4

    Hello AndrewC53, For us to further investigate this issue, while reproducing the issue and collect a technical report (right-click Parallels icon...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Linux Virtual Machine
  19. Adeboye Adeotan
    Post

    Moving Parallels Desktop v10 license to new mac

    Hi SethM1, Apologies for the delay. We have deactivated the computer linked to your Parallels Desktop 12 key.
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Licensing and Activation
  20. Adeboye Adeotan
    Post

    Unexpected shutdown

    Hello, For us to further investigate this issue, while reproducing the issue and collect a technical report (right-click the Parallels icon in...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: General Questions
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