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Hello, Could you please provide us with a screenshot of this issue or a screen recording? You may upload the screen recording to...
Hello Ray, We apologize for the delayed response and the inconvenience you faced. Firstly, we have deactivated your license on your computer to...
Hi, Kindly clarify if the issue is with Parallels Desktop or Parallels Toolbocx
Hi Lineve, could you please answer the last question from the thread? "One last question please. When this issue occurs, what happens if you...
Hello Shylo, Kindly confirm what version of MacOS you have installed
Hello Giabao, We reviewed your request and it appears the application was used in the past three months per our logs, hence we are unable to...
Hello Cole, If it has indeed been deleted without a backup, we might not have a way to recover it however, please collect a technical report...
Hi George, Please perform the following actions. Start Parallels Desktop. Shut down the Virtual Machine. Make sure that the virtual machine is...
Hello Luca, Yes you may, however, the performance would mostly depend on the Read/Write throughput of the external drive you plan to use.
Hi Please confirm what you mean by inactive, do you mean, it gets its display dimmed or the virtual machine gets suspended? Also, to aid us in...
Hi RoccoD, Please perform the following actions: 1. While Windows is running, click on the Parallels icon on the Mac Menu bar 2. Choose Action -...
Hello David, Please collect a Technical report for our investigation. To do this, reproduce the issue and collect a technical report (click the...
Hello Derek, Please reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send...
Hello everyone, Thank you for the provided information. We have passed the existing data to our development Team for further investigation. As...
Hello, To aid us in further investigating this issue, kindly collect the following logs by following the steps provided below: Open Terminal on...
Hi, Please confirm wihich of your licenses you are trying to use. Simply provide the first 5 characters
Hi, Please provide the exact error message you are getting
Hi, Which of your licenses are you trying to use?
Hi, The necessary changes have been made. Kindly try again.
Hi, Please provide 1. A document showing proof of ownership of the license e.g screenshot of purchase confirmation 2. The old and new email accounts
