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  1. kavyaM
    Post

    Mouse cursor very small on MacOS Mojave

    @DietmarH2 Have you tried reinstalling Parallels Tools?
    Post by: kavyaM, Jun 8, 2020 in forum: macOS Virtual Machine
  2. kavyaM
    Post

    Refund

    @HardwanV We cannot accept a return if more than 30 days have passed since your purchase. Please refer the article https://kb.parallels.com/123877...
    Post by: kavyaM, Jun 6, 2020 in forum: General Questions
  3. kavyaM
    Post

    Two versions of Windows after activating - can I remove one?

    @MargaretM1 Please refer the article to remove the virtual machine. Also refer the article to change the name of your virtual machine.
    Post by: kavyaM, Jun 5, 2020 in forum: Installation and Configuration of Parallels Desktop
  4. kavyaM
    Post

    How can I reset my license?

    @CandyH We have replied to you privately, please provide us the required information to assist further.
    Post by: kavyaM, Jun 5, 2020 in forum: Installation and Configuration of Parallels Desktop
  5. kavyaM
    Post

    Parallels block by OS security settings after Parallels update

    Please follow the below steps to resolve the issue. 1. Restart your Mac and hold down Command+R combination on the keyboard until Apple logo...
    Post by: kavyaM, Jun 4, 2020 in forum: Installation and Configuration of Parallels Desktop
  6. kavyaM
    Post

    The purpose of encrypting the volume in the first place

    @JohnH52 Please refer the article to know more about Smart guard option so you can set the interval for snapshot creation.
    Post by: kavyaM, Jun 4, 2020 in forum: Installation and Configuration of Parallels Desktop
  7. kavyaM
    Post

    Problems with license registration

    @MartinY We have transferred the licenses to "home@my***.com" so please login using that email address and check.
    Post by: kavyaM, Jun 4, 2020 in forum: Installation and Configuration of Parallels Desktop
  8. kavyaM
    Post

    Issue with Mojave VM loading properly.

    @rickm11 Please follow the steps in the article to resolve the issue.
    Post by: kavyaM, Jun 4, 2020 in forum: macOS Virtual Machine
  9. kavyaM
    Post

    Cannot save Excel for Mac 2016 files to VM

    @ShaneO2 Please let us know your Mac OS version to check further.
    Post by: kavyaM, Jun 3, 2020 in forum: Windows Virtual Machine
  10. kavyaM
    Post

    No mouse clicks after updating to MacOS 10.15.5 - Self resolved after multiple restarts

    @DavidW49 Please follow the steps in the article to install Parallels Tools and check if it works.
    Post by: kavyaM, Jun 3, 2020 in forum: Windows Virtual Machine
  11. kavyaM
    Post

    Windows 10 Stuck when Opening and Saving

    @BrunoN2 Please let us know Parallels Desktop and Mac OS version to check further.
    Post by: kavyaM, Jun 3, 2020 in forum: Windows Virtual Machine
  12. kavyaM
    Post

    Parallels 14.1.3 for mac, running on MacOS Catalina ?

    @JivanL Parallels Desktop 15 for Mac is fully compatible with macOS 10.15 Catalina and supports new Mac OS features. Older Parallels Desktop...
    Post by: kavyaM, Jun 3, 2020 in forum: macOS Virtual Machine
  13. kavyaM
    Post

    Cannot save Excel for Mac 2016 files to VM

    @ShaneO2 Please open System Preferences > Security & Privacy > Privacy and open Accessibility. Make sure that box next to Parallels Desktop is...
    Post by: kavyaM, Jun 3, 2020 in forum: Windows Virtual Machine
  14. kavyaM
    Post

    Unable to Activate. "This license has reached its activation limit and can no longer..."

    @Dougy We have replied to you in a private conversation.
    Post by: kavyaM, Jun 3, 2020 in forum: Licensing and Activation
  15. kavyaM
    Post

    Parallels 15 licence for Parallels 13 ?

    @edmon Parallels Online Store only offers the latest version of Parallels Desktop. Thus, if you would like to buy any of the previous versions,...
    Post by: kavyaM, Mar 18, 2020 in forum: Installation and Configuration of Parallels Desktop
  16. kavyaM
    Post

    Installing Mojave on Mac Pro 2019 Catalina

    @MarthaM2 Good to know that the issue is fixed. Please feel free to contact us anytime for further assistance.
    Post by: kavyaM, Mar 12, 2020 in forum: Installation and Configuration of Parallels Desktop
  17. kavyaM
    Post

    How to get pdf's to open in Preview

    @CarissaT Parallels Desktop 14 is not fully compatible with Mac OS Catalina. Older Parallels Desktop versions only partially support working on...
    Post by: kavyaM, Mar 12, 2020 in forum: Installation and Configuration of Parallels Desktop
  18. kavyaM
    Post

    Network Performance on MacOS VM

    @VishnuNUK What is the network mode it has been set on? From when you are having this issue? Please refer the article to get the latest build of...
    Post by: kavyaM, Mar 12, 2020 in forum: General Questions
  19. kavyaM
    Post

    Program requires OpenGL 4.1 minimum to load and better to perform well

    @vickiw1 The Parallels Desktop Engineering team is doing its best to improve OpenGL support in Windows virtual machines.
    Post by: kavyaM, Mar 12, 2020 in forum: Windows Virtual Machine
  20. kavyaM
    Post

    Can't activate parallels toolbox.

    @delighte Please let us know the exact issue description so that we can check further. Are you having issues with Parallels Toolbox activation?
    Post by: kavyaM, Mar 12, 2020 in forum: Parallels Toolbox for Mac
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