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Hi @Zen5656, refer to this article.

Hi Susan, re-install Parallels Tools and check how it goes. Refer to this article.

Hi @SladeE, please raise a support request here.

Hi @ArthurK1, glad that the issue resolved. Please let us know if you have more questions.

Hi @GregWaterloo, glad that the issue is resolved. Please let us know if you have any additional questions.

Glad that the issue is resolved. Let us know if you have more questions.

Hi - for more information on Network Troubleshooting, please refer to this article.

Hi @RayGuy, please raise a support request here.

Glad that your issue is resolved. Please let us know if you have any questions.

Hi @DonghyunK, try to terminate the frozen Windows and then launch the virtual machine and check how it goes. Refer to this article. Also, let us know at what percentage Parallels Tools hangs while installing?

Hi @DavidS13, we suggest you to submit a Problem Report ID so that we investigate the issue.

Hi @EKayeW, you are welcome. It can happen due to various other reasons like Windows updates, Windows services not running etc. Also reinstall Parallels Tools to update the drivers, refer to this article.

Glad that your issue has been resolved. Please let us know if you have more questions.

You are welcome! Let us know if you have more questions.

Hi @EKayeW, please stop the virtual machine by clicking on Actions (From the Apple menu bar) > Stop. Then try to start the virtual machine and check how it goes.

Glad that your issue is resolved. Please let us know if you have any questions.

Hi @rhoekstra, please raise a support request here.

Hi @GuillaumeM1, please create a support request here.

Hi Kevin, refer to this article.

Hi @Kolithad, try to re-install Parallels Desktop and check how it goes. Click here to download the latest build.