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Since the issue persists, please send us an email describing the issue at [email protected] so that one of our Support Engineers can have a look and assist you further.

Hi Tony, we have reset the key, please try to activate again.

Please try running SFC scan in the Windows virtual machine, refer to https://support.microsoft.com/en-in/kb/929833

Hi Jeremy, did you set the screen resolution as "Scaled"?

Hi Brian, please check your private message and respond.

Hi, please check your private message.

The other .hdd file must be a virtual machine hard drive from an older VM. If you delete the hdd you might end up loosing data. And glad that you are able to reclaim the space.

Hi Jonathan, please open the command prompt to run as administrator and then try the commands.

Mike, we are aware of the issue reported in the threads. We do have certain steps that our Engineers can try for resolving the issue.

Hi Steven, we see that one of our Engineers have requested you to schedule a remote session. However, it was not completed as you were not available. We request you to raise a support ticket once again so that we can have a look and help you resolve the issue.

Hi, please try reinstalling Parallels Tools and check how it goes. Refer to this article.

Hi Ronald, we suggest you to send us an email describing the issue at, [email protected] so that we can check it for you.

Hi, try this solution.

Hi Tony, could you please private message us once again so that we can assist you.

Hi, try this solution.

Hi Michael, try the test environments of Windows, refer to this article.

Hi Coriton, is Windows 10 already installed as a virtual machine? If yes, isolate the Windows from Mac and then try to install the application. Refer to this article.

Hi - please reply us generating a Problem Report ID so that we can check it for you. Refer to this article.

Great! Let us know if you have more questions.

Hi, we've reset your key, please check the issue. Let us know the results.