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Hello, kindly update to Parallels Desktop 17.1.4 and let us know still the issue persist.

Hello, kindly check if the game is compatible with M1 Mac following this KB article.

Hello, kindly check if the game is compatible with M1 Mac following this KB article.

Hello, please refer to this KB article and change the hypervisor type from Parallels to Apple.

Hello, Parallels Engineering team is testing Parallels Desktop for Mac and other products with macOS 13 Ventura Beta to ensure full support of macOS 13 Ventura as soon as it is released. Kindly follow this KB article to stay updated.

Hello, we are sorry to hear that. Please let us know what is the issue you are exactly facing.

Hello, we have sent you a private message. Kindly help us with your registered email address over there.

Hello, kindly specify the exact problem you are facing while running the game.

Hello, which folder you are trying to rename? can you help us with a screenshot of it please?

Hello, kindly refer to this Kb article and check if Ranked Gaming Server is compatible with M1 Mac. And the game or gaming server you are trying to run needs to be designed to work in a virtual environment as well. Kindly check the system requirements of Ranked Gaming Server.

Hello, good to know your issue got fixed. Please reach us back for any further queries.

Hello, you will find your inbox at the right top corner. Please click on inbox and you will be able to find my PM.

Hello, Currently, you won't be able to play Genshin Impact on M1 Mac. The newest macOS disables sideloading IOS apps. Windows virtual machine will also not work, because most games with an anti-cheat system don't work on ARM windows yet.

Hello, which Mac OS you are running?

Hello, please help us with your purchased reference number.

Hello, we have initiated a refund for your unwanted auto renewal. The amount will reflect in your account within 5-7 business days. As we have refunded for your renewal, the license key will be canceled automatically.

Hello, we have sent you a private message. Kindly help us with the license key and the whole email address.

Hello, please let us know from where you have downloaded the .dmg file? Do you have any antivirus or VPN on your Mac?

Hello, kindly help us with the screenshot.

Hello, kindly update to 17.1.4 and let us know if still the issue persist.