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    Parallels account was signed in from an urecognised web browser

    Hello, we use in-product notifications to share several types of information with our customers. First, and most importantly, we share information about product updates which are generally related to compatibility with OS X, new features and product enhancements. Second, we occasionally share...
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    Upgrade options?

    Hello, you can upgrade from Parallels Desktop 14 to 17. Kindly let us know what is the issue you are facing.
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    Applications/games not working in Windows on Arm

    Hello, kindly check if the game is compatible with ARM processor.
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    Cannot trial M1 Macbook

    Hello, unfortunately we won't be able to extend your trial period. we would request you to purchase Parallels Desktop for Mac. As per our refund policy within 30 days of your product download purchase, you may request a full refund from Parallels for any reason. Please reach us back for any...
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    installing windows 10 ARM on M1 Pro instead of windows 11

    Hello, are you facing any issues with Windows 11 virtual machine?
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    Need to Renew Subscription But Its Not Happening !!

    Hello, we have sent you a private message. Please help us with your purchased email address over there.
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    Payment authorization fails on good card

    Hello, we have sent you a private message. Please help us with your purchased email address over there.
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    Black screen of Win 10

    Hello, we request you to create a support ticket https://kb.parallels.com/6571 so that we can investigate the issue further.
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    Could you tell me, please how to fix texture glitches in the game?

    Hello, please follow the steps from https://kb.parallels.com/122708 and update us.
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    VMs getting automatically shut down

    Hello, is the issue happening after upgrading to Parallels Desktop 17.1.4?
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    Parallels v17.1.4 - Mandatory Auto-Pause?

    Hello, please reinstall Parallels Tools and check if still the issue happening.
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    purchased wrong version (upgrade not full)

    Hello, we have initiated a refund of €49.99 for your purchase of Parallels Desktop for Mac Pro upgrade. The amount will reflect on your account within five to seven business days.
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    Compatibility with macOS Ventura beta

    Hello, thank you for sharing with us.
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    PD upgrade question

    Hello, yes. You can upgrade from Parallels Desktop 14 to 17. First you need to purchase Parallels Desktop 17 permanent upgrade, then install Parallels Desktop 17 on your Mac. Once installation is done, first give the upgrade key then give your previous version license key which is Parallels...
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    Licensing from the 2000s?

    Hello, these are the features designed for the Parallels Desktop Standard Edition which are not changeable. In case you want to use more than 8GB vRAM kindly purchase Parallels Desktop Pro Edition.
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    macOS 13 Ventura VM (Intel)

    Hello, could you please reproduce the issue once again and collect a tech report at the moment of reproduction as per this KB article Send us the ID of the report. Kindly elaborate on the issue you were facing after upgrading to Mac OS 13.
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    how do I respond to a support conversation

    Hello, please let us know your issue/query to assist you further.
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