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Hello, which edition of Parallels Desktop you are using?

Hello, we would request you to create a support ticket so that we can check the issue internally.

Hello, we appreciate your response.

Hello, thank you for sharing the steps over here.

Hello, we have sent you a private message. Kindly help us with both our license keys over there.

Hello, please let us know if you have any query.

Hello, we request you to create a support ticket using this link so that we can check the issue internally and assist you further..

Hello, kindly provide us detailed information of the issue you are facing to assist you further.

Hello, we have initiated the refund for your Parallels Desktop for Mac Pro upgrade. The amount will reflect in your account within 5-7 business days.

Hello, which Mac OS you are running?

Hello, 2 step authentication is enabled to your account by default. So, you do not need to worry about it. Where as we will suggest you to change your password.

Hello, your most welcome. Please reach us back for any further queries.

Hello, good to know the issue got fixed. Please reach us back for any further queries.

Hello, you can try copying data from one Vm to another Vm by following this Kb article.

Hello, which Mac OS you are running?

Hello, we have sent a private message. Please help us with your license key over there.

Hello, first you need to install Parallels Desktop 17 on your new Mac. Then give your Parallels Desktop 17 upgrade key, after that it will prompt you for a previous version license key. There you give your Parallels Desktop 12 license key. Then it will be activated.

Hello, please help us with the screenshot of the error.

Hello, yes. You can purchase Parallels Desktop 17 upgrade and use it.

Hello, please refer to this KB article for checking the compatibility between Mac OS and Parallels Desktop for Mac.