Unable to cancel subscription when inactive

A

AnaisV

Hello,
I would like to disable auto-renewal for my Parallels Desktop subscription. My subscription is currently showing as inactive, so I cannot access the subscription management options or disable auto-renewal myself.
Could a member of the Parallels Support team please help me disable auto-renewal for the subscription associated with my account?

Thank you.
 
I am facing the same issue. I have already cancelled my subscription and stopped using virtual desktop about 6 months ago but despite of that I was still charged for renewal on my card.
trying to get in touch with support for a refund but there is no contact no and cannot get a figure out why I was charged. I have check and tried option for auto renewal off multiple time but it still shows active.
can support team please help me resolve this issue
 
You must log in or register to reply here.
Back
Top