Purchased Black Friday Sale License but it Did NOT Extend current License

[JoelA6]

Need some help ...

I had an existing Parallels Pro License (expires in 7/14/2026) and based on the KB article (https://kb.parallels.com/en/124562) I purchased the Black Friday Sale license (great deal!) with the idea of extending the current license.

Unfortunately, there was NO POP up that allowed me to extend once I hit Activate. It simply entered a new license that expires 12/1/2026). It should have extended the current license to 7/14/2027!

Thanks in advance

Joel

 

[YvonneF]

I have the same question. I want to take advantage of the 50% Black Friday / Cyber Monday sale and extend my existing subscription which expires 6/30/2026. I was worried about the exact issue you described so I asked the question on X.com and Parallels Support directed me to the ParallelsCares support page and "Send us a description of your issue via DM" couple days ago. I couldn't find any place to send DM on the support page. And there is no phone number to call. It seems that there is just no way to get a directly answer from the Parallel support??

 

[cuhnk]

I filed a question on X.com because I was concerned about the exact problem you described, and Parallels Support pointed me in the direction of the ParallelsCares support page.

Need some help ...

I had an existing Parallels Pro License (expires in 7/14/2026) and based on the KB article (https://kb.parallels.com/en/124562 Sprunki ) I purchased the Black Friday Sale license (great deal!) with the idea of extending the current license.

Unfortunately, there was NO POP up that allowed me to extend once I hit Activate. It simply entered a new license that expires 12/1/2026). It should have extended the current license to 7/14/2027!

Thanks in advance

Joel

 

[WilliamD25]

Need some help ...

I had an existing Parallels Pro License (expires in 7/14/2026) and based on the KB article (https://kb.parallels.com/en/124562) I purchased the Black Friday Sale license (great deal!) with the idea of extending the current license.

Unfortunately, there was NO POP up that allowed me to extend once I hit Activate. It simply entered a new license that expires 12/1/2026). It should have extended the current license to 7/14/2027!

Thanks in advance

Joel







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That is really frustrating! The same thing happened to me before with Parallels renewal codes.

Since the auto extension popup didn't trigger, you'll need to reach out to Parallels Support directly with both license keys and your purchase receipts. Their support team can manually merge the subscriptions and push your expiration date out to July 2027.