Please help me activate on my new mac

R

RichardR16

hello i have a new macbok air and need to transfer my license to it. I already wiped out and traded in my old mac to best buy and therefore I can't de activate parallels upload_2026-5-30_14-22-37.png
 
RichardR16 said:
hello i have a new macbok air and need to transfer my license to it. I already wiped out and traded in my old mac to best buy and therefore I can't de activate parallels View attachment 24324
Click to expand...
Hello Richard,

Thanks for reaching out.

We have reset the activation limit for your license keys.

Please retry the activation and let us know if you require further assistance.

Thanks
 
I have the same problem: we own a few old licenses and can't use anymore the Macs were the are installed. Could you please reset the activation limit four ou licenses please?

Thanks!
PL
 
ParallelsU1580 said:
I have the same problem: we own a few old licenses and can't use anymore the Macs were the are installed. Could you please reset the activation limit four ou licenses please?

Thanks!
PL
Click to expand...
Hello,
Thanks for reaching out.
We have reset the activation limit for your license keys.
Please retry the activation and let us know if you require further assistance.
Thanks.
 
I have a valid parallel license for Parallels Desktop 17 Standard Edition.
I recently moved from my m1 Mac to a new Intel M1 Pro . On the old Mac I signed out of Parallels Desktop, but when I try to activate the license on the new Mac I receive the following message:
"This license has reached the activation limit and can no longer be used to activate new product copies."
Could a Parallels representative please reset the activation count for my license?
For security reasons, I prefer to send my license key via private message.
Thank you for your help.
 
Hello! I have the same problem. "This license has reached its activation limit and can no longer be used to activate new product copies."
I have a new macbok air and need to transfer my license to it.
Can you help me?
Thank you, Dragos
 
I have a license for Parallels 15 that has not been used for a few years but seems to be connected to a Mac mini that I may or may not own, and in fact I had attempted unsuccessfully to install on a laptop with an incompatible OS. Now I have a newly purchased Intel iMac that will be dedicated to the ONE Windows program I use, and I've installed Mac OS 10.15 Catalina because it's compatible with Parallels 15. Everything is set up but I can't activate Parallels even though this version is not being used. Support has instructions about copying .pvm files to storage on the old computer but then doesn't say what to do with them. I would assume they are copied to the new device. Can you help me by either allow my activation, or tell me more about the instructions?
 
DragosO said:
Hello! I have the same problem. "This license has reached its activation limit and can no longer be used to activate new product copies."
I have a new macbok air and need to transfer my license to it.
Can you help me?
Thank you, Dragos
Click to expand...
Hello,
Thank you for your comment, we have located the license on your account and it was reset. Please retry.
If an issue remains, please reach out to our support team by creating a ticket: https://kb.parallels.com/en/6571
Regards,
Parallels Team
 
BarryM13 said:
I have a license for Parallels 15 that has not been used for a few years but seems to be connected to a Mac mini that I may or may not own, and in fact I had attempted unsuccessfully to install on a laptop with an incompatible OS. Now I have a newly purchased Intel iMac that will be dedicated to the ONE Windows program I use, and I've installed Mac OS 10.15 Catalina because it's compatible with Parallels 15. Everything is set up but I can't activate Parallels even though this version is not being used. Support has instructions about copying .pvm files to storage on the old computer but then doesn't say what to do with them. I would assume they are copied to the new device. Can you help me by either allow my activation, or tell me more about the instructions?
Click to expand...
Hello,
Thank you for your post.
Please note that Parallels Desktop 15 has already reached end of life and support.
However, we have located the Parallels Desktop 15 license on your account, and we have reset the license.
Can you please try to activate it again? Make sure you are signed in to the application using the correct email address.
Kind Regards,
Parallels Team
 
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