Permanent License Key Not Accepted After Upgrading to New Mac

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by cuizilin, Jul 12, 2026 at 7:05 AM.

  1. cuizilin

    cuizilin

    Messages:
    1
    Hello,

    I have an official Parallels Desktop 18 Standard perpetual license.

    I migrated from my old MacBook Air to a new MacBook Air M5 using Apple's Migration Assistant.

    My old Mac still runs Parallels Desktop 18.3.4 normally.

    My new Mac also runs Parallels Desktop 18.3.4.

    I am signed into the same Parallels account.

    My license appears in My Account, but activation fails with the message:

    "Old activation key has not been accepted by the license server."

    Could you please reset or release my activation?

    Thank you.
     

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