Cancel Subscription

Hi Support,
I tried to cancel auto renewal of our licenses but it's not showing up under our subscription and i am not able to manage it.
Can you please cancel all auto renewal? it had been renewed recently.
The product is Parallels Desktop for Mac and Parallels Toolbox. Please let me know if you need more details.
Thanks

 

My license was renewed and charged to my credit card without my approval. There is no direct method of removing your stored credit card information, This is so unethical. How can such a large organisation gets away with this kind of unethical things?

 

I already raised the ticket but your team is parroting the same policy again and again without accepting that you guys are deliberately storing my credit card information without my confirmation and keeping it hidden and making it so complicated to remove the auto-renewal. And if someone is late by a day in canceling the auto renewal, you charge their card and then refuse to refund. This is perhaps legal but definitely unethical.

 

Dear Parallels Support Team,

I hope you are doing well.
I recently received a notification that my Parallels subscription was automatically renewed and that I was charged approximately $70. I was unaware that the subscription was set to renew automatically, and the charge came as a surprise.
I would like to respectfully request a refund for this renewal. I have never actively used the service during my subscription period, and when I attempted to locate the cancellation options previously, I found the process confusing and was unable to determine how to cancel successfully. On top of that, when I tried to log in with my email I couldn't find anything that indicates I have an active subscription.
At the moment, I am not working and am trying to manage my expenses carefully, so this unexpected charge has been difficult for me. I would be very grateful if you could review my situation and consider issuing a refund as a one-time courtesy.
I would also appreciate any assistance in ensuring that the subscription is canceled so that I am not charged again in the future.
Thank you very much for your time and understanding. I look forward to hearing from you.

The ticket has been created.

Kind regards,
Esther Chang

 

Hi This is highly unethical billing practice. I didn't want to renew at my current rate of $119. your software was telling me my sub is expiring and then it notified me that it expired. I thought ok. i wasn't planning on using it anyway not at the $119 price. But THREE DAYS after you notified me and would not let me in the software you CHARGED MY ACCOUNT $119 WITHOUT MY APPROVAL. I NEVER authorized you storing my credit card and I never authorized you to charge my account. I'm only using the software for TC2000. At this point I rather use their web version. Please either re-fund the whole amount or take 45% off. Or I absolutely will not renew.

 

Can you please cancel my auto renewal as well? I cant see my subscription, too, in my official login

 

@Trishna Oobeyram please cancel my auto renewal as well. I can't see my product in my official login. Please rectify that as well.

 

@Trishna Oobeyram, I was recently charged via auto-renewal for a license that's not shown in my account, and accordingly, there are zero options for contacting support because my account shows zero active licenses/registered product keys. Despite just being charged.

Nobody from 'support' follows up after interacting with the chatbot. I can't post a new thread on the support forum because there's no active license shown on my account, so I'm forced to comment on someone else's thread. My only other option is Reddit, which has also gone unanswered, and it's very unprofessional. The immense lack of customer support has lost my business.

Please cancel my subscription and issue a full refund, or get me in touch with an actual human who can help.

 

@Avinash Bundhoo, I have already tried contacting support through the Support page. My Parallels account won't let me contact support because there's no active product registration, and I cannot connect the license I was just charged for because it's attached to an email address that I no longer have access to. Please put me in contact with support so I can cancel my subscription and receive a refund. Thank you.