This license key is already registered in a different account.

Hello,
My reference number is 485703283.
I have not been able to link my license key to my account. It appears that the key is currently linked to another account, even though I am the only one managing it. Because of this, I can use the product, but I am unable to manage my subscriptions.
I need the license key to be linked to my account -- could you please fix this?

Thank you,
Best regards

 

Did you get a fix for this issue i am having the same issue.

 

Unfortunately not... and I don't know who to contact

 

I found out that
This license key is indeed registered to parallels account to the user, however, it is expired since June 29, 2025 - Due to previous order payment declined by card issuer.
So now im trying to find out how i can get this taken care of as my card had expired and i didn't get them the new card number. i have sent emails to support team for this issue and they have not gotten back to me. The license key ending TTKVTK is associated with the email [email protected]

 

I need assistance as well with my license key. It keeps saying It's associated with another account even though I only use one ([email protected])?

 

Hello
my reference number is 493865397
Like the previous issues, I have also not been able to link my account in the web based sign in yet I have signed in, on the downloaded application on my computer. Upon trying to register my account in the web based platform it displays the following "This license key is already registered in a different account." yet I have used the same email for both my sign in(s). Please advise and fix this conflict as though I'm able to use the application I'm also unable to manage my subscriptions.

Thank you.
Warm Regards.

 

I have the same issue and I'm not sure which email address that was used.
When trying to request a password reset email on the website, no email is being received.
@Ashley Chumun can you please assist with this ?

 

Same issue. I experimented this problem few months ago. My company renew the license for one more year, but the issue persists. No one from Parallels to solve this?

 

I do have the same issue, the original email was switched to another account and now the license is not showing up ! And no way to get support.

 

Hi Guys, Facing this issue i have the licence from amazon when i try to enter the licence i see key already in use error
This is the licence name: Amazon.com Services, Inc. i can share the licence seperately.can you help?

 

Hello

I am writing to request urgent assistance with my account. I forgot my password and have tried using the "reset password" feature multiple times, but I am not receiving the recovery email.

I have already checked my spam/junk folder and added your email address to my safe senders list, but I still haven't received anything.

I urgently need to regain access to my account as I just paid for the service today and need to use it.

 

I've got the same issue. I don't know why my key is registered in another account. Just checked my purchase receipt and that's the only email I use for Parallells?

 

I've got the same issue. I don't know why my key is registered in another account. Just checked my purchase receipt and that's the only email I use for Parallells?. I have as similar issue: I have two profiles. a see I have personal and a business profile. I want to register a new computer on the licence key that mentioned its on the business profile. but it tells me its registered on a diff account