Cancel subscription

Discussion in 'Licensing and Activation' started by Saray1, Feb 11, 2024.

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  1. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    567
    Hi,

    The subscription ends automatically after a 2 week (14 day) period.

    You are not charged automatically and may choose not to proceed with the purchase of a license after the trial period ends.
     
    Adeboye Adeotan, Jan 14, 2025
    #21
  2. BrianL43

    BrianL43 Bit poster

    Messages:
    3
    Could you unsubscribe my account as well. It's a bit terrible that you don't provide an option to do so in the UI.
     
    BrianL43, May 27, 2025
    #22
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    567
    Hello BrianL43,

    We are unable to find any subscriptions linked to your account.

    Kindly confirm if you purchased a license or its a trial.
     
    Adeboye Adeotan, May 29, 2025
    #23
  4. BrianL43

    BrianL43 Bit poster

    Messages:
    3
    I purchased a license two years ago and got an automatic renewal notice to the email on this account.

    Looking at my credit card charges, it looks like I was charged last year as well, without an advance notice. The
    Cleverbridge reference number of the notice I was sent After my card was charged was 470647280.
     
    BrianL43, May 29, 2025
    #24
  5. BrianL43

    BrianL43 Bit poster

    Messages:
    3
    nvm, i managed to get an unsubscribe option by submitting the product key onto the account
     
    BrianL43, May 29, 2025
    #25
  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    734
    Hello,

    Thank you for reaching out.

    We could not find any subscription under your current Parallels Desktop account using your email address.

    We have sent you a private message, please check it and provide us with the requested information.

    Thanks
     
    Avinash Bundhoo, May 30, 2025
    #26
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