Charged for inactive subscription

[ChristopherT17]

I have been charged £54.99 for a subscription that isn't listed on my account pages anywhere. I checked a couple of weeks ago that I had no subscriptions as I haven't used the product in several years and didn't want any more charges.

My account page shows nothing active. Can you please refund invoice 480615929 and deactivate whatever recurring payment mechanism that is active on my account.
Thanks
Christopher

 

[Adarsh Jeetun]

I have been charged £54.99 for a subscription that isn't listed on my account pages anywhere. I checked a couple of weeks ago that I had no subscriptions as I haven't used the product in several years and didn't want any more charges.

My account page shows nothing active. Can you please refund invoice 480615929 and deactivate whatever recurring payment mechanism that is active on my account.
Thanks
Christopher

Hello @ChristopherT17 ,
We were able to locate the license and found that it was not registered on any account.
As such, we have cancelled the subscription and processed a refund for the latest renewal. It usually takes around 5 - 7 business days for it to be credited to your account.
Thank you!

 

[ChristopherT17]

Thank you for solving this mystery.