I just have downloaded the free version of parallels desktop 14, then I decided to buy parallels desktop 14 instead the free trial version. After I bought a update version to parallels desktop 14 and entered the upgraded key, I received a message says "you have entered an upgraded key. Please confirm it with the key from the previous version". I don't know how to get my previous version key.
"you have entered an upgrade key. please conform it with a key from previous version"
- Thread starter BaraaA
- Start date
S
Sathiya@Parallels
Hi BaraaA. Are you purchasing Parallels Desktop for the first time or have you purchased and used any other previous versions of Parallels Desktop for Mac?
Unfortunately, you cannot use an upgrade key without having a valid previous key. Please confirm if we can process a refund for the upgrade.
Hello BaraaA, We have processed the refund. Refunds take five to seven business days to appear on your account. You are right,kindly purchase Parallels Desktop 14 for Mac full version and install it directly.
Maximiliano1
Bit poster
Hello, I also this issue. Im not able to enter a key as I had the free trial. How can I get a refund?
McallenT@P
Parallels Team
Hello, If it is your first time you need to purchase a new license. You need the previous version license key to activate the upgrade license key. Please provide the order reference number or the email address so we can refund the upgrade order and then you can purchase the full new license. Thanks, Parallels Team.
DebasmitaM
Forum Maven
Hi, we have sent you a private message. Kindly help us with your purchased reference number over there.
DebasmitaM
Forum Maven
Hi @Maximiliano1 , we have deleted your post as it contains your personal details. We have sent you a private message, please help us with your purchased reference number over there for refund. Kindly do not share any personal details over a public forum due to security purpose.
DebasmitaM
Forum Maven
Hello, please help us with your purchase reference number.
DebasmitaM
Forum Maven
Hello, we have initiated the refund for your wrong purchase. The amount will reflect in your account within 5-7 business days.
sebastian17
Bit poster
Hi I also did the same mistake also would like a refund
Avinash Bundhoo
Staff member
Dear Sebastian,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!
I am having the same issue, this is my first time purchasing the product key, I was using a free trial. my email is [email protected] I would like a refund because I'm having the same issue.
Adarsh Jeetun
Staff member
Hello @LeslyL ,
As requested, we have processed a refund for your license on our side, and it may take around 5-7 business days for it to be credited to your account.
Thank you.