Unable to see products on dashboard - can't cancel/renew/change payment

[GavinP2]

Am unable to see my products on the only email I have used to create an account and register my parallel too.

Tells me its registered to another account, yet expects me to renew on my card in 4 days.

How do I get to actually see my product and change payment details as the dashboard doesn't show a product to change.

License available to post to support to assist.

Help

 

[Adarsh Jeetun]

Am unable to see my products on the only email I have used to create an account and register my parallel too.

Tells me its registered to another account, yet expects me to renew on my card in 4 days.

How do I get to actually see my product and change payment details as the dashboard doesn't show a product to change.

License available to post to support to assist.

Help

Hello,
We have sent you a private message in order to assist you on your case.
Kindly check and let us know if this resolves the issue or if you wish to transfer the license key.
Thank you.

 

[RobertM76]

Hello, I am having the exact same problem. I am locked out of my Parallels Desktop for Mac despite Cleverbridge having charged my card over a week ago.
The following instructions do not work:
* https://my.parallels.com/support/pdfm/license
* https://my.parallels.com/downloads

 

[KestutisJ]

@Adarsh Jeetun Hi, I have same issue. Can you help?