Failed to install Parallels Tools on Ubuntu 20.04 ARM

fixed by using gcc-12. gcc-11 was the ubuntu default compiler.. so

ln -sf /usr/bin/gcc-12 /usr/bin/gcc

after that the tools installed fine...


Sat Jan 13 11:51:37 EST 2024
Start installation or upgrade of Guest Tools
warning: the compiler differs from the one used to build the kernel
The kernel was built by: aarch64-linux-gnu-gcc-12 (Ubuntu 12.3.0-1ubuntu1~22.04) 12.3.0
You are using: cc (Ubuntu 12.3.0-1ubuntu1~22.04) 12.3.0
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.ko due to unavailability of vmlinux
warning: the compiler differs from the one used to build the kernel
The kernel was built by: aarch64-linux-gnu-gcc-12 (Ubuntu 12.3.0-1ubuntu1~22.04) 12.3.0
You are using: cc (Ubuntu 12.3.0-1ubuntu1~22.04) 12.3.0
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/prl_fs.ko due to unavailability of vmlinux
warning: the compiler differs from the one used to build the kernel
The kernel was built by: aarch64-linux-gnu-gcc-12 (Ubuntu 12.3.0-1ubuntu1~22.04) 12.3.0
You are using: cc (Ubuntu 12.3.0-1ubuntu1~22.04) 12.3.0
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_notifier/Installation/lnx/prl_notifier/prl_notifier.ko due to unavailability of vmlinux
warning: the compiler differs from the one used to build the kernel
The kernel was built by: aarch64-linux-gnu-gcc-12 (Ubuntu 12.3.0-1ubuntu1~22.04) 12.3.0
You are using: cc (Ubuntu 12.3.0-1ubuntu1~22.04) 12.3.0
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_fs_freeze/Snapshot/Guest/Linux/prl_freeze/prl_fs_freeze.ko due to unavailability of vmlinux
Start installation of prl_tg kernel module
Start installation of prl_fs kernel module
Start installation of prl_fs_freeze kernel module
Start installation of prl_notifier kernel module
DKMS modules were added successfully
DKMS modules for kernel 6.5.0-14-generic were built successfully
DKMS modules for kernel 6.5.0-14-generic were installed successfully
Parallels Guest Tools were installed successfully!
Please, reboot your OS to finish installation of Parallels Guest Tools.
2024-01-13T11:51:58-0500: execCmd: ./install --install [0]
2024-01-13T11:52:03-0500: Guest OS is going to reboot.
 
I can confirm that switching to gcc-12 using command:
ln -sf /usr/bin/gcc-12 /usr/bin/gcc
has solved the issue for installing Parallels Tools in Ubuntu 22.04.3 LTS on MacBook Pro M1
 
VedranR said:
I can confirm that switching to gcc-12 using command:
ln -sf /usr/bin/gcc-12 /usr/bin/gcc
has solved the issue for installing Parallels Tools in Ubuntu 22.04.3 LTS on MacBook Pro M1
Click to expand...
This got it all working for me on an M3 MacBook also trying to install to Ubuntu 22.04.3 LTS
 
I also confirm: Installation of Parallels tools for Ubuntu 22.04.3 guest VM with Kernel 6.5.x and higher only work properly when installing certain deb-packages in the first place and link onto the right gnu compiler library (Version 12 gcc).

https://kb.parallels.com/en/113394 is misleading because gcc-12 and dkms are missing in that KB. That should be taken into account by Parallels Support.

So far my steps to succeed:
1. Make sure to install the following missing packages first in the Ubuntu VM via Terminal
sudo apt get install dkms libelf-dev build-essential linux-headers$(uname -r) gcc-12
2. Relink to gcc Version 12
sudo ln -sf /usr/bin/gcc-12 /usr/bin/gcc
check gcc version with: gcc --version
It should be version 12.x
3. Start to install/mount Parallels Tools and run install using a terminal
Menu -> Action -> Install Parallels Tools
sudo "/media/$USER/Parallels Tools"/install
Optional: Check install, compile log in another terminal session
tail -f /var/log/parallels-tools-install.log
If everythings works out nicely just reboot the VM. Compile errors or missing libraries will be prompted either in the log file or installer.
sudo reboot
and you're done.
 
MerricksMan said:
I also confirm: Installation of Parallels tools for Ubuntu 22.04.3 guest VM with Kernel 6.5.x and higher only work properly when installing certain deb-packages in the first place and link onto the right gnu compiler library (Version 12 gcc).

https://kb.parallels.com/en/113394 is misleading because gcc-12 and dkms are missing in that KB. That should be taken into account by Parallels Support.

So far my steps to succeed:
1. Make sure to install the following missing packages first in the Ubuntu VM via Terminal
sudo apt get install dkms libelf-dev build-essential linux-headers$(uname -r) gcc-12
2. Relink to gcc Version 12
sudo ln -sf /usr/bin/gcc-12 /usr/bin/gcc
check gcc version with: gcc --version
It should be version 12.x
3. Start to install/mount Parallels Tools and run install using a terminal
Menu -> Action -> Install Parallels Tools
sudo "/media/$USER/Parallels Tools"/install
Optional: Check install, compile log in another terminal session
tail -f /var/log/parallels-tools-install.log
If everythings works out nicely just reboot the VM. Compile errors or missing libraries will be prompted either in the log file or installer.
sudo reboot
and you're done.
Click to expand...

Hi
I have the same problem.
But...
sa@vm-host-l:~$ gcc --version
Команда «gcc» не найдена, но может быть установлена с помощью:
sudo apt install gcc
sa@vm-host-l:~$ sudo apt install gcc
[sudo] пароль для sa:
Чтение списков пакетов... Готово
Построение дерева зависимостей... Готово
Чтение информации о состоянии... Готово
Уже установлен пакет gcc самой новой версии (4:13.2.0-7ubuntu1).
Следующие пакеты устанавливались автоматически и больше не требуются:
fonts-font-awesome freerdp2-x11 libebur128-1 libfreerdp-client2-2t64 libfreerdp2-2t64 libminiupnpc17
libmusicbrainz5cc2v5 libnatpmp1t64 libneon27t64-gnutls libwinpr2-2t64 transmission-common
Для их удаления используйте «sudo apt autoremove».
Обновлено 0 пакетов, установлено 0 новых пакетов, для удаления отмечено 0 пакетов, и 5 пакетов не обновлено.
sa@vm-host-l:~$
 
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