Unable to renew expired subscription

B

BobH12

Bit poster
The credit card that was on my account was no longer valid. I updated the card info. I seem to be stuck in some kind of a loop where I an update my payment information but I am not able to make a payment to renew my subscription. I also tried Paypal but had the same results.

What do I need to do to renew my subscription?

Thanks in advance,
Bob
 
Never mind. I just got a receipt that the payment went through. Now I hope I didn't add years onto my subscription with each charge attempt. Not the best UX with this process. I have other products with yearly subscriptions that were on Cleverbridge and moved to other services for a number of reasons. Maybe it's time for a re-evaluation of your service provider.

Bob
 
I received an email about 20 minutes after my first attempt. Not sure if that was the attempt that went through. Good luck!
 
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