The previous activation key has not been accepted by the license server.

Discussion in 'Licensing and Activation' started by JingdiS, Nov 10, 2023.

  1. JingdiS

    JingdiS

    Messages:
    1
    I used to subscribe v18 for a year and then upgraded to a permanent key of v18.
    It worked on my old Macbook very well and now I've got a new Mac. I've deactivated the key usage on my old MacBook. However, when I activate V18 using my permanent key, it says I also need to put in my previous activation key. I typed in the previous one-year subscription key but it can't work. How do I resolve this?

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  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    207
    Hello JingdiS,
    Thank you for your feedback.
    We sent you a private message.
    Please check it and provide us with a reply.
    Thanks!
     
  3. GDSZVIP

    GDSZVIP Bit poster

    Messages:
    1
    我曾经购买了16版本,然后升级到17的永久密钥。
    重新安装了新的Mac系统后,当我使用永久密钥激活17时,它说我还需要输入之前的激活密钥。我输入了前一年的订阅密钥,但它不起作用。我如何解决这个问题?
     
  4. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

    Messages:
    620
    你好,
    请注意,我们已重置您的 Parallels Desktop 16 密钥的激活限制。
    您可以再次使用它来激活您的 Parallels Desktop 17 升级许可证。
    谢谢。
     

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