Netflix Windows 11 app crashes when playing downloaded content

J

JanlucG

Bit poster
Hi,
I am running Parallels Desktop 18 on a M1 Pro MBP. I can watch Netflix on the Netflix Windows 11 app and I can download content, but I can't watch downloaded content. The app crashes every time. It's very frustrating. Does anyone know how to make this work?
 
PeterG30 said:
Check Your Internet Connection.
Restart the App.
Check if Netflix Is Down.
Update Netflix.
Run the Windows Store Apps, Troubleshooter.
Repair the App.
Update Your Display Adapters.
Adjust Your System's Graphics Settings.

Hope This Works,
Peter
Click to expand...

Are you serious?

Does anyone have a thoughtful and real solution? This is very frustrating. I guess it's an improvement from a few months back, when we couldn't even play content.
 
I have opened a ticket with Parallel's support through FB Messenger. They claim this issue was fixed, but my guess is they're talking about content being streamed (which was broken and is now fixed) vs. downloaded content (which still crashes Netflix.)
 
Hello,

Thank you for your feedback.

We tested Netflix on a physical computer with an ARM processor (Microsoft Surface Pro X).

When testing, we got the same behavior as in the virtual machine.

From this, we can conclude that this application does not support ARM architecture.

We advise you to contact the Netflix support team to inquire about when the support for Windows ARM will be implemented.
 
Interesting, does anyone here have an ARM Windows 11 PC and can confirm? I'm suspicious of this post, given that in the FB Messenger thread, I was told the problem was "resolved."
 
BenjaminS18 said:
Pavel:
Your results are inconclusive:
https://www.reddit.com/r/arm/comments/13p1ghg/playing_downloaded_netflix_content_on_arm_pc/
Care to respond?
-B.
Click to expand...
Hello,

Thank you for your feedback.

1. In a post on Reddit, the user replied that he had to turn off the wifi to start playback, which already indicates improper behavior.

2. Also, we have no information on what version of Windows he tested this scenario on.

In the near future, we will conduct additional testing on Stable Windows 11 and Insider Preview, as the behavior is different on different versions.
 
Last edited:
Huh? You're avoiding the issue. User turned off wifi to simulate the circumstances when one would watch downloads, when there is no internet connection. It's obvious Netflix downloads work for his ARM machine. Therefore your previois conclusion has been proven false.
 
BenjaminS18 said:
Pavel:
Poster confirmed works with wifi on and same version of Windows 11 we have here (22621):
https://www.reddit.com/r/arm/comments/13p1ghg/playing_downloaded_netflix_content_on_arm_pc/

Care to comment?
Click to expand...
Dear BenjaminS18,
Indeed, it appears that the case requires deeper investigation, so we escalated it to the Development Team.
Once there is a response from them - whether it is a request for additional information, a workaround or a permanent fix - we will let you know.
We will get back to you as soon as we have an update.
Should you have any additional questions, let us know.
Have a wonderful week!
 
BenjaminS18 said:
Any update on this issue, which persists, despite recent uodates?
Click to expand...
As for now, there are no news on this issue from our Development Team.

However, we have contacted the Development team and let them know again that you want this issue to be resolved faster.

Once we get any information, we will contact you.

Thank you for understanding.

Have a nice week!
 
Hello, are there any news from the dev theam? Did they even start looking into it? Should we asume this is going to stay unresolved and look for another solution to watching offline netflix on non windows platforms? Thank you
 
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