Access not working with Mojave?

[TiagoV1]

Hey guys. Please, double check that it's called exactly "Parallels Access Agent" (not just Parallels Access) and that it's enabled (there's a tick to the left).
If it's really so, click on it, and then on the minus button [-] to remove. Once done, add Parallels Access back:

1. Restart Mac first
   
2. Open Applications in Finder
3. Right-click on "Parallels Access.app" item
4. Select "Show Package Contents"
5. Navigate to Contents > MacOS
6. Drag'n'drop "Parallels Access Agent.app" to the apps list in the System Preferences > Security & Privacy > Privacy > Accessibility page.
7. Make sure that "Parallels Access Agent" item appeared in the list with a mark in the checkbox.

If still no luck, please do the following

1. Enable detailed logging in Parallels Access on host (Parallels Access > Settings > Use detailed log messages)
2. Quit Parallels Access (right-click on Parallels Access icon in system menu bar > Quit Parallels Access)
3. Launch Parallels Access.app from /Applications
4. Generate Technical Data Report and post here the report ID

Hi I have IOS10.14.2 I followed your instructions Parallels Access but still won't work

 

[Maria@Parallels]

Hi I have IOS10.14.2 I followed your instructions Parallels Access but still won't work

Hi, which version of Parallels Access you're using? and maybe you got some error message during Parallels Access launch?

 

[RajneshD]

Hello Michael,
I see that I can add "Parallels Access" but I don't have anything called "Parallels Access Agent" on my Macbook Pro (late 2016) running Mojave.
How/ where do I find "Parallels Access Agent" ?

I have Parallels 13 installed, and I get the same error (I've attached a Screen grab):

Unable to connect Hard Disk 1.
A file or device required for the operation of Hard Disk 1 does not exist or is used by another process, or you have no permission to access it... etc.​

Thanks in advance,
Rajnesh

Hey guys. Please, double check that it's called exactly "Parallels Access Agent" (not just Parallels Access) and that it's enabled (there's a tick to the left).
If it's really so, click on it, and then on the minus button [-] to remove. Once done, add Parallels Access back:

1. Restart Mac first
   
2. Open Applications in Finder
3. Right-click on "Parallels Access.app" item
4. Select "Show Package Contents"
5. Navigate to Contents > MacOS
6. Drag'n'drop "Parallels Access Agent.app" to the apps list in the System Preferences > Security & Privacy > Privacy > Accessibility page.
7. Make sure that "Parallels Access Agent" item appeared in the list with a mark in the checkbox.

If still no luck, please do the following

1. Enable detailed logging in Parallels Access on host (Parallels Access > Settings > Use detailed log messages)
2. Quit Parallels Access (right-click on Parallels Access icon in system menu bar > Quit Parallels Access)
3. Launch Parallels Access.app from /Applications
4. Generate Technical Data Report and post here the report ID

 

[GrahamD1]

I've seen the issue with no connection a few times now. Most recently, just now.

To fix I simply:
1 - Open Parallels Access settings panel
2 - Top left, you'll see your current user ID for Parallels Access. click on it for the pop-up menu
3 - Select "Sign Out"
4 - Now confirm your Parallels account ID and enter your password again and "Sign In"
5 - You should now once again be accessible.

 

[KamelK1]

After restarting, this is now working on my laptop. i put the desktop back to High Sierra as I needed on machine to work. Ill try that when I get a chance to upgrade again to Mojave.

joe

I had given up on Parallels Access and Mojave, so I bought Luna Display. Oddly, once Luna Display installed the system extension to allow Retina resolution to go to the iPad, Parallels Access started working. While I would hope this would lead Parallels Access developers to find the solution, I suspect this is asking too much from them.

 

[DavidS66]

Hi everybody!The instructions from this article should help: https://kb.parallels.com/124546
Feel free to post here if they don't. Cheers, Danil

Thanks for sharing! I had this issue everybody in the thread was having, but I followed the instructions and it all played off.

 

[DavidS66]

Hey guys. Please, double check that it's called exactly "Parallels Access Agent" (not just Parallels Access) and that it's enabled (there's a tick to the left).
If it's really so, click on it, and then on the minus button [-] to remove. Once done, add Parallels Access back:

1. Restart Mac first
   
2. Open Applications in Finder
3. Right-click on "Parallels Access.app" item
4. Select "Show Package Contents"
5. Navigate to Contents > MacOS
6. Drag'n'drop "Parallels Access Agent.app" to the apps list in the System Preferences > Security & Privacy > Privacy > Accessibility page.
7. Make sure that "Parallels Access Agent" item appeared in the list with a mark in the checkbox.

If still no luck, please do the following

1. Enable detailed logging in Parallels Access on host (Parallels Access > Settings > Use detailed log messages)
2. Quit Parallels Access (right-click on Parallels Access icon in system menu bar > Quit Parallels Access)
3. Launch Parallels Access.app from /Applications
4. Generate Technical Data Report and post here the report ID

Thanks for the solution, it worked for me!

 

[RuudG]

Michael:
319813838

 

[ZIMZ]

Exact same issue here. Tried using the Parallels Access removal tool and reinstalled access, but nothing works.
I verified that Parallels access is listed under accessibility in secirty & privacy in settings.
Seems like a bug to me.....

I tried completely uninstalling the parallels agent on both machines and re-installing. Made no difference.

 

[ZIMZ]

I tried completel auto clicker word unscrambler jumble solver y uninstalling the parallels agent on both machines and re-installing. Made no difference.

I tried completely uninstalling the parallels agent on both machines and re-installing. Made no difference.

 

[PaulB34]

Thanks for the info and answers. She was very helpful to me.

 

[ArshadA]

Hey guys. Please, double check that it's called exactly "Parallels Access Agent" (not just Parallels Access) and that it's enabled (there's a tick to the left).
If it's really so, click on it, and then on the minus button [-] to remove. Once done, add Parallels Access back:

1. Restart Mac first
   
2. Open Applications in Finder
3. Right-click on "Parallels Access.app" item
4. Select "Show Package Contents"
5. Navigate to Contents > MacOS
6. Drag'n'drop "Parallels Access Agent.app" to the apps list in the System Preferences > Security & Privacy > Privacy > Accessibility page.
7. Make sure that "Parallels Access Agent" item appeared in the list with a mark in the checkbox.

If still no luck, please do the following

1. Enable detailed logging in Parallels Access on host (Parallels Access > Settings > Use detailed log messages)
2. Quit Parallels Access (right-click on Parallels Access icon in system menu bar > Quit Parallels Access)
3. Launch Parallels Access.app from /Applications
4. Generate Technical Data Report and post here the report ID

Thanks this solved my problem

 

[HalcoU]

Same here, I tries everything but nothing worked

 

[AmitK8]

Hi, you can try uninstalling and reinstalling on your Machine/s. I hope it will work because it worked for me.