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Parallels 11 - unable to confirm the product licence?
- Thread starter ScottC4
- Start date
Chijo Takeda
Junior Member
I started a new thread but it seems like my issue exists in this thread. I am unable to deactivate my Parallels 11 license on an old computer. Please advise. Thanks
Hello Chijo Takeda, we have made few changes in the key settings, please reactivate with the same license key and keep us posted the results. Thanks!
Chijo Takeda
Junior Member
GREAT. Thanks so much for that quick fix!
GREAT. Thanks so much for that quick fix!
You're welcome. Please get back to us for any further queries. Thanks!
I have the same problem as the original poster. I bought a new Mac and forgot to deactivate my license on my old computer before wiping its hard drive. As a result I get the "Unable to confirm the product license" box after I hit activate. It also says "You have reached the maximum number of activations available for your activation key", even though I selected to deactivate my old computer in the activation step. Any help is appreciated.
Alfena@Parallels
Pro
Hello JoshT1, there is no license registered under your account. please check your private message and provide us the necessary details.
Thanks
Thanks
Same issue with a Parallels 10 license. Installed on new Mac and it claims that it's still activated on the other even though it was wiped.
Though the key is not tied to the email of this account because when I tried to post in the forums with that account it claimed "Please create a username longer than 3 characters" with no option to do so.
Though the key is not tied to the email of this account because when I tried to post in the forums with that account it claimed "Please create a username longer than 3 characters" with no option to do so.
We would like to know which Parallels product you are using.Hi Everyone, same Problem here. Reinstalled Parallels on the same server but getting now an error message which says my license is already in use.
We request you to share the email address or activation key in a private message.Same issue with a Parallels 10 license. Installed on new Mac and it claims that it's still activated on the other even though it was wiped.
Though the key is not tied to the email of this account because when I tried to post in the forums with that account it claimed "Please create a username longer than 3 characters" with no option to do so.
We are using Parallels Remote Application Server v15.5 on a Windows Server 2012 R2We would like to know which Parallels product you are using.
Any update on my problem?We are using Parallels Remote Application Server v15.5 on a Windows Server 2012 R2
We suggest you contact Parallels Remote Application Server Support or post your request here for further assistance.Any update on my problem?
We have made changes to the activation key. Please follow the instructions below:It's been a couple weeks since I sent a PM and still have received no reply. Any updates?
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
Last edited:
We are glad to hear that. Feel free to contact our support anytime.It works. Thanks again!
Arun@Parallels
Parallels Support