I got this from the Company yesterday:
"Hello Bruce,
The issue is handled by the Second line Technical Support now.
Due to the complexity of the issue, it is now investigated along with our Development Team in the internal case. They are continually working on the cases escalated by the Support Team, however, do not share an ETA required for a fix.
At this point we need to mark this ticket as 'Resolved'. Don't worry, it doesn't mean the issue itself was resolved and we forget about you, no. This way we avoid ticket duplication which may increase the time required for a fix. It usually takes time to go into a complicated virtualization software. Yet, we will do our best to find a solution as soon as possible.
Thank you very much for your patience and understanding. We will get back to you as soon as we have an update.
Best regards,
--
Vasily Tatarchenko
Customer Support Engineer
||Parallels"