KB & Mouse don't work after 10.11.4 beta update.

Tom Clark · Jan 16, 2016

Starting with a clean install of OSX 10.11.3, I created a guest OS. I downloaded the 10.11.4 (build 15E27e) beta seed configuration utility from
https://developer.apple.com/service...oftware_Update_Seed_Configuration_Utility.dmg
After installing this, I opened the Mac App Store and applied the OS X 10.11.4 beta update. After the reboot, the mouse and keyboard do not respond.
Parallels version is 11.1.2 (32408).

ManojK@Parallels · Jan 17, 2016

Try reinstalling Parallels Tools and let us know how it goes.

Tom Clark · Jan 17, 2016

I reinstalled Parallels Tools as you suggested, but this had no effect on the issue.

PaulT2 · Jan 19, 2016

I have exactly the same problem i.e. after upgrade to OSX 10.11.4 Beta the keyboard and mouse no longer work. How are you supposed to update Parallels Tools when you can't even login because you can't type the password ? (the first 2 or three characters i can enter then the password field fills automatically with blobs).

Tom Clark · Jan 19, 2016

I was able to reinstall Parallels Tools because I have my VM configured to Auto Login. I also was able to import the .hds file into Oracle VirtualBox and it works there.

PaulT2 · Jan 19, 2016

Tom Clark said:
I was able to reinstall Parallels Tools because I have my VM configured to Auto Login. I also was able to import the .hds file into Oracle VirtualBox and it works there.

Thanks for the reply. Just for the record, i have also installed OSX 10.11.4 Beta on hardware and it works there.

ManojK@Parallels · Jan 20, 2016

Tom Clark said:
I was able to reinstall Parallels Tools because I have my VM configured to Auto Login. I also was able to import the .hds file into Oracle VirtualBox and it works there.

Please email us at the Problem report ID along with the issue description to cs(at)parallels(.)com, so we can check it for you through a remote session.

DavidL13 · Jan 28, 2016

I am also seeing this issue too on 10.11.4 for parallels version 10.3.0 (29227)
I was able to enable the keyboard ( by adding usb directly) and reinstalled the Parallels Tools, this made no difference, mouse still broken and keyboard not switching properly.

ChristianW3 · Feb 1, 2016

Hi,
I Have also the same Problem with 10.11.4 beta ! Is there a solution or a workaround to Login?

lastlos · Feb 2, 2016

Same problem happening to me as well! I appreciate any workarounds or solutions!
Thanks!!

ManojK@Parallels · Feb 2, 2016

lastlos said:
Same problem happening to me as well! I appreciate any workarounds or solutions!
Thanks!!

Please email us at the Problem report ID along with the issue description to cs(at)parallels(.)com, so we can check it for you through a remote session.

PaulT2 · Feb 21, 2016

Parallels Desktop Version 11.1.3 (32521) does not fix the problem

ChristianW3 · Feb 21, 2016

PaulT2 said:
Parallels Desktop Version 11.1.3 (32521) does not fix the problem

I can confirm that..... :-(

ManojK@Parallels · Feb 21, 2016

ChristianW3 said:
I can confirm that..... :-(

Please email us at the Problem report ID along with the issue description to cs(at)parallels(.)com, so we can check it for you through a remote session.

ChristianW3 · Feb 21, 2016

ManojK@Parallels said:
Please email us at the Problem report ID along with the issue description to cs(at)parallels(.)com, so we can check it for you through a remote session.

Report-ID 90738007

ManojK@Parallels · Feb 21, 2016

ChristianW3 said:
Report-ID 90738007

Please email us at the Problem report ID along with the issue description to cs(at)parallels(.)com, so we can check it for you through a remote session.

DavidMartiB · Feb 22, 2016

I have the same problem. Last version of Parallels Desktop. Reinstalling Tools didn't work.
Any help will be apprecied.

ChristianW3 · Feb 22, 2016

Hello Christian,
Please be informed that Parallels Desktop 11 Update 1 Hotfix 3 (11.1.3-32521) was released and the issue has been addressed.

You can update to the latest build from here: http://www.parallels.com/directdownload/pd11/
Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools) and check how it goes.

Sorry, but this Version doesn't fix this Problem, I have tested it at the Weekend, with Update Parallels Tools.....

PaulT2 · Feb 23, 2016

ChristianW3 said:
Hello Christian,
Please be informed that Parallels Desktop 11 Update 1 Hotfix 3 (11.1.3-32521) was released and the issue has been addressed.

You can update to the latest build from here: http://www.parallels.com/directdownload/pd11/
Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools) and check how it goes.

Sorry, but this Version doesn't fix this Problem, I have tested it at the Weekend, with Update Parallels Tools.....

The link given downloads the official 11.1.3-32521 version and not a hotfix. As i reported before the 11.1.3-32521 version dos not fix the problem.

ManojK@Parallels · Feb 23, 2016

We need to investigate this deeper, please email us the issue description along with the technical data http://kb.parallels.com/9058 to cs(at)parallels(.)com, so we can check it for you.