usb problem
- Thread starter elsog
- Start date
I too have noticed this problem after upgrading to 10.11.2. I spent an hour on the phone with support. First guy not too helpful told me I was using beta software. Second guy seemed to know what he was doing. The problem has been escalated to second tier support. The support ticket number is 2211680.
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Hi
my version of parallel desktop is 11.1.1 (32312)
I have the same problem with usb drive , pen ...
before capture device with parallel desktop , it disappears from the list of device , i need remove and insert the usb device
Other guy have the same problem , i think need an upgrade of parallels desktop
my version of parallel desktop is 11.1.1 (32312)
I have the same problem with usb drive , pen ...
before capture device with parallel desktop , it disappears from the list of device , i need remove and insert the usb device
Other guy have the same problem , i think need an upgrade of parallels desktop
This version is not beta anymore, i just upgraded today and experience the same problem. USB is not connected correctly and the device disappears.
Have the same problem here with different USB-devices (sticks, harddrives) - they are working well under MacOS,
when I activate them to the virtual machine (Win10) they disappear.
Parallels 11.1.1 (32312) // El Capitan 10.11.2
My temp workaround: Settings: USB devices primarily connect to VMs, delete all USB-devices from list under settings, starting first the VM, then connect the device...
when I activate them to the virtual machine (Win10) they disappear.
Parallels 11.1.1 (32312) // El Capitan 10.11.2
My temp workaround: Settings: USB devices primarily connect to VMs, delete all USB-devices from list under settings, starting first the VM, then connect the device...
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Same problem here. usb disappears from list; remove and reinsert do not help in most times.
This procedure seems to work for me. Delete any grayed out instances of problem USB devices in Windows Devices and Printers control panel. You might need to restart the print spooler service (administrator login). Shutdown VM. Configure USB Connection Preferences to "Ask me what to do". Delete any permanent assignments for problem devices. Physically disconnect problem devices from Mac. Start VM and login.
1. Reconnect device to Mac.
2. When USB connection window opens, hold down ALT key and choose VM.
3. Open Devices and Printers control panel and verify connection.
Repeat steps 1, 2, 3 for each device.
My Problem devices were a Star receipt printer and Ingenico PIN pad device.
1. Reconnect device to Mac.
2. When USB connection window opens, hold down ALT key and choose VM.
3. Open Devices and Printers control panel and verify connection.
Repeat steps 1, 2, 3 for each device.
My Problem devices were a Star receipt printer and Ingenico PIN pad device.
Until You set the VM into Standby then the usb-device is not recognized. I must put out and put in two times the usb device then it can be used. I use/need an usb-dongle for protected software. The software can not recognize the dongle. I must put out it. Then it do not work. I must put out it again and then after put in it worked until the vm goes into standby.
Hi, could you please provide the information to investigate the issue faster:1. Do you have connected USB devices directly on Mac or via USB HUB? 2. Is it a USB 2.0 or USB 3.0 device?please create a Problem Report for the virtual machine as described here http://kb.parallels.com/en/9058 and provide us with the Problem Report ID.
USB device is directly connected to the MacbookPro. I don't no is it a usb 3.0 device. In System Information the usb device is listed under USB 3.0 bus. I have send a Problem Report. The ID is 83265545. Please note that this usb problem is since El Capitan Update to 10.11.2. Bevor the update no problems like all users have described here in forums in this thread.
Hi All, Please follow the steps mentioned below to fix the issue USB issue.
1. Connect USB device to virtual machine and create problem report (Actions > Send Technical Data) and save the ID.
2. Shut down your virtual machine.
3. Unplug all possible USB devices from host.
4. Turn off shared camera, shared Bluetooth, shared printers:
- Open virtual machine settings ( http://kb.parallels.com/117287 ) > Hardware > USB & Bluetooth > Be sure that Automatic sharing of Web cameras and Bluetooth devices is unchecked.
5. Go to the Boot Order tab > Boot Flags and type the following flags:
devices.usb.keyboard=0; devices.usb.mouse=0
6. Start virtual machine and check how it works.
1. Connect USB device to virtual machine and create problem report (Actions > Send Technical Data) and save the ID.
2. Shut down your virtual machine.
3. Unplug all possible USB devices from host.
4. Turn off shared camera, shared Bluetooth, shared printers:
- Open virtual machine settings ( http://kb.parallels.com/117287 ) > Hardware > USB & Bluetooth > Be sure that Automatic sharing of Web cameras and Bluetooth devices is unchecked.
5. Go to the Boot Order tab > Boot Flags and type the following flags:
devices.usb.keyboard=0; devices.usb.mouse=0
6. Start virtual machine and check how it works.
This does not help, the USB device still disappears..
My technical ID is 83403051
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auto459811
Bit poster
I have the same problem. The solution is disconnect and reconnect the
I have the exactly same problem. I connect the device, reply if I want to connect to W10. Nothing happens. After I disconnect and reconnect the device is displayed.
Windows 10: Cumulative Update for Windows 10 Version 1511
Parallel 11: Version 11.1.1 (32312)
Dear all, we're currently working on it with our Development. Unfortunately we do not have ETA for the fix, it has been prioritized appropriately and you can track the changes in the product at http://kb.parallels.com/123410
JonathanN3
Junior Member
Paul, will this fix be ported down to PD10? This represents basic functionality ....
PD 10.3.0; OSX 10.11.2 El Capitan; Guest: Windows 8.2 (patched 2016-01-18), USB3.0 driver installed
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Hi Paul and Parallels Development team
I am still struggling with this issue.
I am following the following process to get my USB Flash Drive to work:
1. Plug in device
2. Select virtual machine to connect to VM (Windows 7 and 8.1 - running both on my Mac)
3. The USB device completely disappears
4. Unplug device from macbook
5. Reconnect device to macbook
I updated this morning to the latest version of Parallels (Version 10.4.0 (29337)), but still not resolved. I have tried all your fixes above, but none work.
Please advise if this is still being worked on?
Thanks
Hennie
MacBook Pro (Retina, 15-inch, Mid 2015)
El Capitan 10.11.4
Parallels Version 10.4.0 (29337)
I am still struggling with this issue.
I am following the following process to get my USB Flash Drive to work:
1. Plug in device
2. Select virtual machine to connect to VM (Windows 7 and 8.1 - running both on my Mac)
3. The USB device completely disappears
4. Unplug device from macbook
5. Reconnect device to macbook
I updated this morning to the latest version of Parallels (Version 10.4.0 (29337)), but still not resolved. I have tried all your fixes above, but none work.
Please advise if this is still being worked on?
Thanks
Hennie
MacBook Pro (Retina, 15-inch, Mid 2015)
El Capitan 10.11.4
Parallels Version 10.4.0 (29337)
Hello, please be informed that Parallels Desktop 10 Update 4 (10.4.0-29337) was released and the issue has been addressed. Please update Parallels Desktop to the latest build. Latest version always available here: http://www.parallels.com/directdownload/pd10/ Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools) and let us know how it works. Thanks!