Windows 7 Won't Boot after Last Paralells Update

A

AlexP2

Bit poster
I was prompted to install a new update. I updated to the latest version.
After i restarted my windows it came a window saying that it was needed to install Parallels Tools. After it finished i clicked reboot for the changes to take effect.
Unfortunately when i reboot my Windows 7 i get a blue screen after the windows bar loads maybe 5 times and a memory dump after. After that i can only solve the problem by doing a restore.
After restoring, i get that same window to install Parallels Tools, but i close it before making any changes and leaving the operating system with that blue screen on startup.

Additional information:
Host:
Parallels Version 11.1.0 (32202)
OS X Version - 10.11.1 El capitan
Hardware - Macbook Pro Retina, Late 2012

Guest:
Windows 7

Doing a search i already saw some more users with the same problem and i leave the thread here:
https://forum.parallels.com/threads/blue-screen-after-update-to-parallels-11-1-0.330430/
 
Hi Alex, could you please provide the information to investigate the issue faster:
1. What is the origin of your Windows 7 vm? Is it migrated one or Bootcamp based or upgraded from older version?
2. Do you have installed Acronis back up in Windows vm?
please create a Problem Report for the virtual machine as described here http://kb.parallels.com/en/9058 and provide us with the Problem Report ID.
 
I have had a similar thing occur. Submitted in Problem Report ID 80960187
This is happening on a Windows 7 Bootcamp install, not migrated and not upgraded. Not running Acronis backup.
Running OS X El Capitan 10.11.1 on a MacBook Pro (Retina, Mid 2012)
 
My windows 7 is from a bootcamp install. No migration or upgrade done.
I have not installed Acronis back up.
My record ID is 80983132
Will wait for your solution.
 
That was not helpful as i have not used it before as the link you gave me is for when Parallel Desktop 11 crashes after it as been update. Please i just downloaded it on my new laptop with OS X Yosemite and it won't just load the window 7. Please help
 
AmusanU said:
That was not helpful as i have not used it before as the link you gave me is for when Parallel Desktop 11 crashes after it as been update. Please i just downloaded it on my new laptop with OS X Yosemite and it won't just load the window 7. Please help
Click to expand...
Hi, you may try to open virtual machine's configuration window > Hardware tab > CPU & Memory > expand Advanced Settings > uncheck Enable nested virtualization and check how it works. Thanks!
 
Hello, please be informed that Parallels Desktop 11 Update 1 Hotfix 3 (11.1.3-32521) was released and the issue has been addressed. You can update to the latest build as suggested in this article. Latest version always available here: http://www.parallels.com/directdownload/pd11/ Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools) and let us know how it works. Thanks! PC
 
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