registered on your site and unable to use PD 10

[Jean-ClaudeH]

Hello,
I've just bought an update of PD 9 to PD10.
The connexion for the registration on the application is impossible.
I've registered on he site, before I've verified that the product was active, it was.
Now, I'm blocked on the screen of connexion and I can't use PD10.
My internet connexion is okay, i'im writing to you.
What can I do?

 

[Jean-ClaudeH]

It's me again,

I found the control center on the menu, it's working, but the window of the connection is still there

 

[Jean-ClaudeH]

unable to in preferences and make an update

Always the same problem I presume (http://forum.parallels.com/showthread.php?315149-registered-on-your-site-and-unable-to-use-PD-10).

What can I do?

 

[Abdul@Parallels]

Hi Jean-ClaudeH,

Please check your Antivirus settings and disable antivirus till the registration is completed.

 

[Jean-ClaudeH]

Thanks Abdul, I dis it and it os good now