Error: The following disk image couldn't be opened

[spoitras]

I recently purchased a licence for Parells Desktop 9 to use on my mid-2010 MacBook Pro running OS X 10.9.1

However, I can't mount the disk image for the installation that I downloaded from this address: www.parallels.com/directdownload/pd9

I've tried to download several other times, but always with the same error:

The following disk image couldn't be opened

ParallelsDesktop-9.0.24172.951362.dmg: no mountable file system

Any ideas what I can try to fix this issue?

Thanks!

 

[Parallels User]

Have you tried re-downloading the file?

 

[spoitras]

Have you tried re-downloading the file?

Yes, about a half-dozen times.
Sylvain

 

[Parallels User]

How big is the downloaded file (should be around 375 MB)?

ParallelsDesktop-9.0.24172.951362.dmg
374 270 554 bytes

MD5 = 5611f4fd812f9ac245fb91f8a710735e
SHA1 = af0341c7496215384a5ada6dce3475c861fa4c07

 

[spoitras]

How big is the downloaded file (should be around 375 MB)?

ParallelsDesktop-9.0.24172.951362.dmg
374 270 554 bytes

MD5 = 5611f4fd812f9ac245fb91f8a710735e
SHA1 = af0341c7496215384a5ada6dce3475c861fa4c07

Well, that's likely the issue. The last download I saved was at 228 MB. I'll try downloading again from a different browser or connection.
Sylvain

 

[Looran@Parallels]

Hi spoitras,

Please follow the alternative workaround at http://kb.parallels.com/114682

Thanks,
Looran

 

[spoitras]

Thanks,
I finally got it to work after downloading too many times to count.