Parallels won't register

C

cwwang

Bit poster
I keep getting the registration popup when I launch Parallels 9.

How do I get rid of it? It's just annoying. Everything else works.

I tried running in terminal:
defaults read "com.parallels.Parallels Desktop" | grep "Register.Show Welcome Dialog"

it returns:
"Register.Show Welcome Dialog.{2ccde3f0-a408-4e2a-a133-ebc891d9ce53}" = 0;

so it seems like it shouldn't keep showing the registration.
I tried to file a support ticket, but I can't do that without a support code, which I can't get without getting the registration to go through.

Has anyone else had this issue? Any workarounds?
 
I have the same problem. It asks me to fill in e-mail adress and password everytime I launch Parallels 9. When I do it the window saying "thank you for registartion" pops up. But still I have to do it everytime. I can't get support ticket either. so annoying!!
 
Did any of you guys have a problem with initial registration as well? What I mean is I couldn't register during installation process, the key had to be verified through website. Is it by any chance a problem due to localisation? i'm from Poland, guesing by your name Krzystzof you too. Cześć!
 
Czesc Lukasz,
It will not have anything to do with location, I am in Canada and did have the same problem. Hope the following will help you, it fix it for me.

I contact Parallels support (not very easy task) and it work for me.
http://kb.parallels.com/en/117551

I had problem with unlocking the hosts file and the link below help me:
http://forums.macrumors.com/showthread.php?t=1181007

If the issue still persists
1. Download the file attached to this article 2. Double click the downloaded file 3. The "Fix hosts for PDFM" icon will appear on your Mac Desktop 4. Double click the file and enter your administrator password to run this utility and the issue will be resolved after this.

Attachments:
http://kb.parallels.com/Attachments/19847/Attachments/Fix hosts for PDfM.zip
 
Czesc Lukasz, it is not location problem, I am in Canada and have the same problem.

This is what support sent to me. Work on my MacBookPro
Hi,

Thank you for contacting Parallels Desktop Technical Support and taking some time to explain with us the concern.

Based on the details that you shared with us. We would like to recommend some troubleshooting steps/article that might help us on solving the concern.

Please refer on the article below that we would like to share with you to help us with the issue.

>Parallels Desktop asks for registration everytime Mac is restarted
http://kb.parallels.com/en/117551

If the issue still persists
1. Download the file attached to this article 2. Double click the downloaded file 3. The "Fix hosts for PDFM" icon will appear on your Mac Desktop 4. Double click the file and enter your administrator password to run this utility and the issue will be resolved after this.

Attachments:
http://kb.parallels.com/Attachments/19847/Attachments/Fix hosts for PDfM.zip
 
I tried to post the solution for this problem but can not see them posted. I will try without any URL. Lukasz it is not a problem with location, I am in Canada and have the same problem (Pozdrawiam Lukasz)

Solution that worked for me:

Resolution

In order to resolve the issue, please do the following:
•Open Finder
•In the menu bar go to Go > Go to Folder...
•Type in '/etc/' (without quotes)
•Find hosts file, right-click on it > Open with... > TextEdit
•Remove everything which contains 'parallels.com'
•Save the file

Restart your Mac.

Start Parallels Desktop again and register the program one time only. To test it reboot one more time and it should not ask you to register when you start the Parallels program next time. I hope it will work for you.

If you have problems with unlocking host file follow the link below (I did have problem and it help me)

forums.macrumors.com/showthread.php?t=1181007

Got it! I had to use:

Code:
sudo nano /private/etc/hoststo edit the hosts file within Terminal, Control-O to save, then hit the Return key and I was golden and ready to go
 
Last edited:
If the issue still persists, try this

1. Download the file attached to this article 2. Double click the downloaded file 3. The "Fix hosts for PDFM" icon will appear on your Mac Desktop 4. Double click the file and enter your administrator password to run this utility and the issue will be resolved after this.

Attachments:
kb.parallels.com/Attachments/19847/Attachments/Fix%20hosts%20for%20PDfM.zip
 
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