No internet access after upgrade to 8.0

bmwmcrider · Nov 5, 2012

Upgraded from Parallels 7 to Parallels 8 on a Mac Pro with Windows 7 Ultimate for VM. I now have no network access. The status bar shows the network adapter is connected.

Tried rerunning Parallel Tools but failed. Parallels couldn't find the file parallel-tools-amd64.msi. Nor could I searching with Finder. So now I am stuck - my VM can't access the network. I need to get this thing running asap so I can download and process stock market data with an app that only runs on MS Windows.

Cheers,

Mike

Stephen L · Nov 6, 2012

Same issue, not working even after reinstalling Parallel Tools and restarting.

Elric · Nov 6, 2012

BMWMCRider and Stephen,
please make sure that you are using Shared Networking. Then click Start -> Run and execute cmd.exe. Type in the appeared window command "ipconfig /all" (make sure that all output fits to the window). Then, without closing the window, click Parallels Destkop menu "Help"->"Report a Problem", send a problem report (it is not necessary to provide description) and post here the report ID.

Stephen L · Nov 6, 2012

Elric said:
BMWMCRider and Stephen,
please make sure that you are using Shared Networking. Then click Start -> Run and execute cmd.exe. Type in the appeared window command "ipconfig /all" (make sure that all output fits to the window). Then, without closing the window, click Parallels Destkop menu "Help"->"Report a Problem", send a problem report (it is not necessary to provide description) and post here the report ID.

Report ID: 19498351

Elric · Nov 6, 2012

Stephen L said:
Report ID: 19498351

Strange. I don't see any issues in the report. If you want, we can make a remote session to your computer and check the problem locally. Send me your email address via forum's private messages if session is ok. I'm available working days 10AM-5PM GMT (today is also ok)

bmwmcrider · Nov 6, 2012

Elric - Here is the problem report ID: 19508138

Thanks,

Mike

Elric · Nov 6, 2012

bmwmcrider said:
Elric - Here is the problem report ID: 19508138

In your case the situation seems simple:
by some reason you have manually assigned DNS-servers in VM. I think that reset this to automatically assigned DNS-server will help.

This can be done in way like in http://www.trainsignal.com/blog/windows-7-ip-addressing (don't follow the last step, both IP and DNS should left "obtain automatically)

Stephen L · Nov 6, 2012

When I am in command prompt, I am able to ping for example, yahoo.com. I can update the time also. I cannot, however, use the browser or any other application that needs to connect to the internet.

bmwmcrider · Nov 6, 2012

Elric - Thanks for the quick reply. I'll will do you suggested fix later (quite busy now) and let you know whether or not it was successful.

Cheers,

Mike

Elric · Nov 6, 2012

Stephen L said:
When I am in command prompt, I am able to ping for example, yahoo.com. I can update the time also. I cannot, however, use the browser or any other application that needs to connect to the internet.

Hm. This looks like firewall on Mac OS blocks it. We can take a look tomorrow (in time range from above, I'll send you an email).