Maintenance Update/PDMU4021

oakbrook said:
Had same problem applying patch. Found that the update was looking for the Parallels application in the Applications folder. I had previously relocated the Parallels application into an Applications subfolder named "Parallels" which included the other Parallels utilities (Image Tool, etc). Evidently, the update doesn't like that.

Moved Parallels app back into the Applications folder and the update completed successfully.

Hope this helps.
Click to expand...

Having the same problem under OSX 10.5.6. My App is correctly situated in the APP folder but I'm still having the same problem, none of the previous fixes suggested have worked for me.
 
Install 4.0.3810.35132 from the full installer, create a XP machine install Parallels Tools, look at the version of the files after the installation they even refer to 23 January 2009, the drivers are clearly and without any doubt a different version.
 
Here are the relevant parts:

The updater part:

Jan 26 15:35:37 specimen Parallels Installer[327]: copying '/var/folders/bK/bK7-DrqKHaCk9iyqOr-Ew++++TI/-Tmp-/ParallelsDesktopForMac-4.0.3810.351321-Update2.1-en_US/Update/GUI/prl_client_app' to '/Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app'
Jan 26 15:35:37 specimen Parallels Installer[329]: copying '/var/folders/bK/bK7-DrqKHaCk9iyqOr-Ew++++TI/-Tmp-/ParallelsDesktopForMac-4.0.3810.351321-Update2.1-en_US/Update/GUI/Info.plist' to '/Applications/Parallels Desktop.app/Contents/Info.plist'
Jan 26 15:35:37 specimen Parallels Installer[331]: copying '/var/folders/bK/bK7-DrqKHaCk9iyqOr-Ew++++TI/-Tmp-/ParallelsDesktopForMac-4.0.3810.351321-Update2.1-en_US/Update/Updater/Info.plist' to '/Library/Parallels/Parallels Service.app/Contents/MacOS/Parallels Updater.app/Contents/Info.plist'
Jan 26 15:35:37 specimen Parallels Installer[333]: copying '/var/folders/bK/bK7-DrqKHaCk9iyqOr-Ew++++TI/-Tmp-/ParallelsDesktopForMac-4.0.3810.351321-Update2.1-en_US/Update/Updater/prl_updater_app' to '/Library/Parallels/Parallels Service.app/Contents/MacOS/Parallels Updater.app/Contents/MacOS/prl_updater_app'
Jan 26 15:35:38 specimen Parallels Installer[338]: copying '/var/folders/bK/bK7-DrqKHaCk9iyqOr-Ew++++TI/-Tmp-/ParallelsDesktopForMac-4.0.3810.351321-Update2.1-en_US/Resources/' to '/tmp/parallels-nag-Z6VQR2'
Jan 26 15:35:38 specimen Parallels Installer[339]: Running nag screen
Jan 26 15:35:38 specimen Parallels nug[348]: Parallels Desktop for Mac PID: 314
Jan 26 15:35:38 specimen Parallels nug[354]: Showing alert window (dbd560)
Jan 26 15:35:38 specimen Parallels nug[355]: Staring nag whatcher pid=314 smid=dbd560
Jan 26 15:35:38 specimen Parallels nug[357]: ping
Jan 26 15:35:39 specimen Parallels nug[361]: ping
Jan 26 15:35:40 specimen Parallels nug[363]: ping
Jan 26 15:35:41 specimen Parallels nug[365]: ping
Jan 26 15:35:42 specimen Parallels nug[368]: ping
Jan 26 15:35:43 specimen Parallels nug[370]: Showing alert window (dbd560)
Jan 26 15:35:43 specimen Parallels nug[372]: ping
Jan 26 15:35:44 specimen Parallels nug[374]: ping
Jan 26 15:35:45 specimen Parallels nug[376]: ping
Jan 26 15:35:46 specimen Parallels nug[378]: ping
Jan 26 15:35:47 specimen Parallels nug[380]: ping
Jan 26 15:35:48 specimen Parallels nug[382]: ping
Jan 26 15:35:49 specimen Parallels nug[384]: ping
Jan 26 15:35:50 specimen Parallels nug[386]: ping
Jan 26 15:35:51 specimen Parallels nug[388]: ping
Jan 26 15:35:52 specimen Parallels nug[391]: ping
Jan 26 15:35:53 specimen Parallels nug[393]: ping
Jan 26 15:35:54 specimen Parallels nug[395]: ping
Jan 26 15:35:55 specimen Parallels nug[397]: ping
Jan 26 15:35:56 specimen Parallels nug[400]: ping
Jan 26 15:35:57 specimen Parallels nug[402]: ping
Jan 26 15:35:58 specimen Parallels nug[404]: ping
Jan 26 15:35:59 specimen Parallels nug[406]: ping
Jan 26 15:36:00 specimen Parallels nug[408]: Showing alert window (dbd560)
Jan 26 15:36:00 specimen Parallels nug[411]: ping
Jan 26 15:36:01 specimen Parallels nug[413]: Showing alert window (dbd560)
Jan 26 15:36:01 specimen Parallels nug[418]: ping
Jan 26 15:36:02 specimen Parallels nug[421]: ping
Jan 26 15:36:03 specimen Parallels nug[423]: ping
Jan 26 15:36:04 specimen Parallels nug[425]: Showing alert window (dbd560)
Jan 26 15:36:04 specimen Parallels nug[427]: ping
Jan 26 15:36:05 specimen Parallels nug[429]: ping
Jan 26 15:36:05 specimen Parallels nug[431]: Showing alert window (dbd560)
Jan 26 15:36:06 specimen Parallels nug[433]: Showing alert window (dbd560)
Jan 26 15:36:06 specimen Parallels nug[435]: ping
Jan 26 15:36:06 specimen Parallels nug[437]: Showing alert window (dbd560)
Jan 26 15:36:07 specimen Parallels nug[439]: Showing alert window (dbd560)
Jan 26 15:36:07 specimen Parallels nug[441]: ping
Jan 26 15:36:08 specimen Parallels nug[443]: ping
Jan 26 15:36:09 specimen Parallels nug[445]: ping
Jan 26 15:36:10 specimen Parallels nug[447]: ping
Jan 26 15:36:11 specimen Parallels nug[449]: Showing alert window (dbd560)
Jan 26 15:36:11 specimen Parallels nug[452]: ping
Jan 26 15:36:11 specimen Parallels nug[454]: Showing alert window (dbd560)
Jan 26 15:36:12 specimen Parallels nug[456]: Showing alert window (dbd560)
Jan 26 15:36:12 specimen Parallels nug[458]: ping
Jan 26 15:36:13 specimen Parallels nug[466]: SmartAlert PID: 457


The full Installer:

Jan 28 16:18:56 specimen Installer[1222]: Parallels Desktop 4.0 for Mac Installation Log
Jan 28 16:18:56 specimen Installer[1222]: Opened from: /Volumes/Parallels Desktop 4/Install.mpkg
Jan 28 16:18:58 specimen Installer[1222]: Found receipt (name match) for (Parallels Image Tool 4 / com.parallels.desktop.imagetool): (Parallels Image Tool 4 / com.parallels.server.imagetool)
Jan 28 16:18:58 specimen Installer[1222]: Found receipt (name match) for (Parallels Desktop 4 / com.parallels.desktop.package): (Parallels Desktop 4 / com.parallels.desktop)
Jan 28 16:18:58 specimen Installer[1222]: Found receipt (full match) for (Parallels Drivers 10.5 / com.parallels.desktop.drivers.105): (Parallels Drivers 10.5 / com.parallels.desktop.drivers.105)
Jan 28 16:18:58 specimen Installer[1222]: Found receipt (name match) for (Parallels Transporter 4 / com.parallels.desktop.transporter): (Parallels Transporter 4 / com.parallels.server.transporter)
Jan 28 16:18:58 specimen Installer[1222]: Found receipt (full match) for (Parallels Explorer 4 / com.parallels.desktop.explorer): (Parallels Explorer 4 / com.parallels.desktop.explorer)
Jan 28 16:19:57 specimen runner[1233]: Administrator authorization granted.
Jan 28 16:19:57 specimen Installer[1222]: ================================================================================
Jan 28 16:19:57 specimen Installer[1222]: User picked Standard Install
Jan 28 16:19:57 specimen Installer[1222]: Choices selected for installation:
Jan 28 16:19:57 specimen Installer[1222]: Upgrade: "Parallels Desktop 4.0 for Mac"
Jan 28 16:19:57 specimen Installer[1222]: Upgrade: "Parallels Desktop"
Jan 28 16:19:57 specimen Installer[1222]: Parallels Desktop 4.pkg : com.parallels.desktop.package : 4.0.3810.351321
Jan 28 16:19:57 specimen Installer[1222]: Upgrade: "Parallels Desktop Transporter"
Jan 28 16:19:57 specimen Installer[1222]: Parallels Transporter 4.pkg : com.parallels.desktop.transporter : 4.0.3810.351321
Jan 28 16:19:57 specimen Installer[1222]: Upgrade: "Parallels Desktop Image Tool"
Jan 28 16:19:57 specimen Installer[1222]: Parallels Image Tool 4.pkg : com.parallels.desktop.imagetool : 4.0.3810.351321
Jan 28 16:19:57 specimen Installer[1222]: Upgrade: "Parallels Desktop Explorer"
Jan 28 16:19:57 specimen Installer[1222]: Parallels Explorer 4.pkg : com.parallels.desktop.explorer : 4.0.3810.351321
Jan 28 16:19:57 specimen Installer[1222]: Parallels Drivers 10.5.pkg : com.parallels.desktop.drivers.105 : 1.0
Jan 28 16:19:57 specimen Installer[1222]: ================================================================================
Jan 28 16:19:57 specimen Installer[1222]: It took 0.00 seconds to summarize the package selections.
Jan 28 16:19:57 specimen Installer[1222]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jan 28 16:19:57 specimen Installer[1222]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Desktop%204.pkg
Jan 28 16:19:57 specimen Installer[1222]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Transporter%204.pkg
Jan 28 16:19:57 specimen Installer[1222]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Image%20Tool%204.pkg
Jan 28 16:19:57 specimen Installer[1222]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Explorer%204.pkg
Jan 28 16:19:57 specimen Installer[1222]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Drivers%2010.5.pkg
Jan 28 16:19:57 specimen Installer[1222]: _installNextPackage of 1
Jan 28 16:19:57 specimen Installer[1222]: Found receipt (full match) for (Parallels Desktop 4 / com.parallels.desktop): (Parallels Desktop 4 / com.parallels.desktop)
Jan 28 16:19:57 specimen Installer[1222]: Found receipt (full match) for (Parallels Transporter 4 / com.parallels.server.transporter): (Parallels Transporter 4 / com.parallels.server.transporter)
Jan 28 16:19:57 specimen Installer[1222]: Found receipt (full match) for (Parallels Image Tool 4 / com.parallels.server.imagetool): (Parallels Image Tool 4 / com.parallels.server.imagetool)
Jan 28 16:19:57 specimen Installer[1222]: Found receipt (full match) for (Parallels Explorer 4 / com.parallels.desktop.explorer): (Parallels Explorer 4 / com.parallels.desktop.explorer)
Jan 28 16:19:57 specimen Installer[1222]: Found receipt (full match) for (Parallels Drivers 10.5 / com.parallels.desktop.drivers.105): (Parallels Drivers 10.5 / com.parallels.desktop.drivers.105)



The fact is that the update really only updates what you said, but the full installer updates more.
 
update hang workaround

Downloading and installing ParallelsDesktop-parallels-en_US-4.0.3810.351321.dmg worked for me.
Before that the update would just hang until I forced quit or rebooted.

Thanks for the help!

- Jackomente
 
Time Machine

I took a look at the install.log and it looks like the updater was trying to update the application it found on my Time Machine volume. Here's the last few lines of the log file.

Feb 11 13:47:12 waldauer Parallels Installer[95942]: GUI found under '/Applications/Parallels Desktop.app'
Feb 11 13:47:12 waldauer Parallels Installer[95943]: cp -rf /var/folders/r3/r3lYsR6rHNS-OgqdIPO54U+++TI/-Tmp-/ParallelsDesktop-4.0.3810.351567-Update2.1-en_US.Nova/Update/GUI/prl_client_app /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
Feb 11 13:47:13 waldauer Parallels Installer[95946]: copying '/var/folders/r3/r3lYsR6rHNS-OgqdIPO54U+++TI/-Tmp-/ParallelsDesktop-4.0.3810.351567-Update2.1-en_US.Nova/Update/GUI/prl_client_app' to '/Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app'
Feb 11 13:47:13 waldauer Parallels Installer[95947]: cp -rf /var/folders/r3/r3lYsR6rHNS-OgqdIPO54U+++TI/-Tmp-/ParallelsDesktop-4.0.3810.351567-Update2.1-en_US.Nova/Update/GUI/Info.plist /Applications/Parallels Desktop.app/Contents/Info.plist
Feb 11 13:47:13 waldauer Parallels Installer[95949]: copying '/var/folders/r3/r3lYsR6rHNS-OgqdIPO54U+++TI/-Tmp-/ParallelsDesktop-4.0.3810.351567-Update2.1-en_US.Nova/Update/GUI/Info.plist' to '/Applications/Parallels Desktop.app/Contents/Info.plist'
Feb 11 13:47:13 waldauer Parallels Installer[95951]: GUI found under '/Volumes/Time Machine Backup/Backups.backupdb/slate/2008-12-01-094421/Macintosh HD/Applications/Parallels Desktop.app'
Feb 11 13:47:13 waldauer Parallels Installer[95952]: cp -rf /var/folders/r3/r3lYsR6rHNS-OgqdIPO54U+++TI/-Tmp-/ParallelsDesktop-4.0.3810.351567-Update2.1-en_US.Nova/Update/GUI/prl_client_app /Volumes/Time Machine Backup/Backups.backupdb/slate/2008-12-01-094421/Macintosh HD/Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
Feb 11 13:47:13 waldauer Parallels Installer[95954]: error occurred while copying '/var/folders/r3/r3lYsR6rHNS-OgqdIPO54U+++TI/-Tmp-/ParallelsDesktop-4.0.3810.351567-Update2.1-en_US.Nova/Update/GUI/prl_client_app'

I unmounted the volume and the install finally went through with no issues.

Steve
 
I have Parallels Desktop.app and the Parallels folder containing Parallels Explorer, Image Tool, Transporter and an alias of Parallels Desktop all in the /Applications folder. I'm pretty sure I left everything in the default install locations.
 
This is very strange. If I initiate a manual check for updates, it finds the update, but when I click install, it says that there is an internet connection problem and it can't establish a connection to the Parallel server. It suggests I check my internet connection, even though it just used it to verify that an update had been scheduled.
 
The installer was trying to update Parallels on my Time Machine backup. Unmounted my backup disk and re-ran the update - fixed.

Parallels team - love your software but please fix this. This has been hanging out there too long without a fix.
 
Ja, I have the same problem... I have reported it to support twice but not received a reply.
Did you manage to find out any more about this problem?
 
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