Problems activation of the product PD 4

T

Tripiyon

Bit poster
Yesterday I bought the update Parallels desktop 4, I continue the process of update from the version 3 and when I am going to validate the product he says to me that the key that I have of Parallels 3 is erroneous.

I have a ticket opened in your support from yesterday and have not received any response. The number of ticket is #621481

P.D.: I ask for excuses for my English, I am Spanish and do not speak English.
 
Hello,

Which language version of Parallels Desktop 4 have you purchased? Which language version of Parallels Desktop 3 did you have installed previously?

The language can be determined by the localization of the texts in GUI.
 
I am thinking about remembering that I have PD 3 in English and PD 4 has been bought by me in Spanish.

Not where to look at the language of PD 3.

Thank you for your prompt response.
 
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