Windows 11 crashed with system_tread_exception_not_handled (0x7E) failed pre_virt_disk_balloon.sys

Discussion in 'macOS Virtual Machine' started by johannes8, Sep 8, 2025.

  1. johannes8

    johannes8 Bit poster

    Messages:
    3
    Windows 11 crashed with system_tread_exception_not_handled (0x7E) failed pre_virt_disk_balloon.sys
    Mac Sequoia 15.6.1
    Windows 11 Pro 24H2 latest version up-to-date
    Parallels Pro Version 26.0.1 (57243)
     
    johannes8, Sep 8, 2025
    #1
  2. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    93
    Hello,
    Thank you for your feedback.
    In order to investigate further, kindly collect a technical report while the issue is being experienced. To generate the report, right-click on the Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report, and provide us with the report's 9-digit ID in reply to this post.
    Additionally, kindly advise if you have any Antivirus application running in your Windows 11 virtual machine.
    Thank you!
     
    Adarsh Jeetun, Sep 9, 2025
    #2
  3. johannes8

    johannes8 Bit poster

    Messages:
    3
    technical data send with number:
    501192039
     
    johannes8, Sep 20, 2025 at 6:02 AM
    #3
  4. johannes8

    johannes8 Bit poster

    Messages:
    3
    Virusscanner in virtual windows norton 360 for gamers, Windows 11 Pro 24H2
     
    johannes8, Sep 20, 2025 at 6:05 AM
    #4
  5. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    93
    Hello,
    Please note that this is a known issue on our side.
    Our development team is currently investigating this issue.
    Once there is any update, we will let you all know.
    Stay tuned!
     
    Adarsh Jeetun, Sep 23, 2025 at 11:15 PM
    #5

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