Presentation Mode No Longer Prompts, Just Auto Enables

Discussion in 'Parallels Toolbox for Mac' started by HughM2, Dec 19, 2024.

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  1. HughM2

    HughM2 Bit poster

    Messages:
    2
    So when ever I connect an USB device, event my USB-C charger parallels toolbox presentation mode auto enables itself. I no longer get prompted if I want to enable it. Is there a way to fix this? Under settings it says I should get promoted but I don't.
     
    HughM2, Dec 19, 2024
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    494
    Hello,

    Please reproduce the issue and collect a technical report :

    1. Enable detailed log messages: Click the Parallels Toolbox icon > Click on the little gearbox > Preferences > enable the "Use detailed log messages" checkbox" > click the "X" button on the left side to close the preferences box
    2. Collect a technical report: Click the Parallels Toolbox icon > Click on the little gearbox> Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
    Adeboye Adeotan, Jan 7, 2025
    #2
  3. MichaelP98

    MichaelP98 Junior Member

    Messages:
    10
    You could try resetting the Toolbox preferences or reinstalling it to see if that fixes the issue.
     
    MichaelP98, Jan 15, 2025
    #3
  4. HughM2

    HughM2 Bit poster

    Messages:
    2
    I removed and did the reinstall. Still testing but the auto-enabling seems to have stoped however now I don't get notifications although it's enabled. Side note, aftering removing from applications I also had to go into settings -> login items & extensions and remove parallels tools from "open at login". This left over item was stopping application from running at startup, once I did this and reinstalled I was able to enable open when Mac starts
     
    HughM2, Jan 26, 2025
    #4

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